Top Tech Jobs & Startup Jobs in Singapore

As a Customer Success Manager in the Scale team at Braze, responsibilities include owning client renewals, retention, and net retention targets, being the main point of contact for customers, driving feature adoption, maintaining strong customer relationships, analyzing product usage, providing ongoing support and education, and collaborating with internal teams.

Responsible for HR, finance, and administrative functions including recruitment, compliance, insurance management, office supplies, and vendor payments. Ensure smooth operations and adherence to regulations and policies.

The Senior Customer Success Manager at BlackLine delivers post-sales efforts to assigned customers via a consultative Customer Success program strategy. They work with customers to optimize adoption of subscribed licenses and products, prevent attrition, enhance customer health and satisfaction, and align success planning with customer goals and objectives. The Senior CSM acts as a mentor, leads customer events, and fosters trusted advisor relationships with key customer stakeholders.