Top Customer Success Jobs in Singapore

Manage a portfolio of existing B2B accounts as the primary customer contact. Build relationships, drive product adoption, identify cross-sell and upsell opportunities, negotiate contracts, resolve issues, and maintain customer satisfaction. Use Salesforce to document activities, manage contacts, and forecast opportunities. The role requires strong consultative communication, sales-target achievement, extensive IT knowledge, and valid Singapore working rights.

Manages enterprise customer relationships in Thailand, serving as a trusted advisor and primary contact. Drives renewals, retention, product adoption, customer advocacy, account health, upsell opportunities, executive reviews, and feedback collection. Coordinates with technical and internal teams, supports escalations and onboarding transitions, provides customer education, and mentors junior colleagues. The role requires strong communication, complex account management, technical knowledge of SaaS-related domains, Thai fluency, and occasional international travel.

Leads customer success for corporate, campus, and government customers across Southeast Asia and Oceania. Manages approximately 10 Customer Success Managers, driving account health, adoption, renewals, expansion revenue, customer engagement, and executive relationships. Develops regional customer success strategies, coaches and retains team members, sponsors key accounts, influences product and go-to-market strategy, and partners with Sales, Marketing, Product, and Renewal teams.

As a Customer Success Engineer, you will manage enterprise customer relationships, provide technical expertise, and drive integration and adoption of Deepgram's voice AI solutions, ensuring customer success and identifying growth opportunities.

Lead Customer Success strategy and execution across Asia to drive retention, expansion, adoption, and license consumption. Own renewals, NRR, escalation management, cross-functional alignment with sales, product, services and partners, and regional reporting. Run adoption programs, account plans, risk mitigation, and executive engagement to deliver measurable customer value.

Manage a portfolio of 20–45 SMB customers in APAC, act as trusted advisor to drive email/SMS revenue, lead projects from planning to implementation, advocate for customers cross-functionally, support technical and non-technical users, and help scale Klaviyo’s regional presence while applying AI-driven workflow improvements.

Senior customer success leader owning end-to-end strategy for enterprise accounts: drive Azure and AI adoption, ensure customer health and security, orchestrate cross-functional delivery, accelerate consumption and growth, engage executives, and deliver measurable business outcomes.

Owns post-onboarding relationships for 200–250 Growth-tier SaaS accounts. Responsibilities include monitoring account health, improving retention and renewals, validating data quality, managing escalations, coordinating with Sales, Finance, Product, and Engineering, maintaining customer records, and developing scalable digital customer success playbooks, health scoring, automated outreach, and self-service content.

Own customer success across an ANZ and Singapore portfolio, managing relationships from onboarding through renewal and expansion. Build executive and practitioner relationships, develop success plans, lead business reviews, drive platform adoption, and ensure customer value realization. Collaborate with Sales, Product, Implementation, and Support teams, relay customer feedback into product requirements, and communicate roadmap updates. The role is based in Singapore and requires regular travel across Australia and New Zealand.

Leads customer success across APAC by building executive relationships, driving product adoption and license consumption, maximizing customer value, managing success plans and renewals, developing advocates, collecting product feedback, and identifying account growth opportunities. Partners cross-functionally with Sales, Services, R&D, UX Research, Marketing, and customers to improve satisfaction, retention, and ARR growth.

Manage a portfolio of APAC customers, driving adoption, platform value, renewals, account expansion, and customer advocacy. Build trusted stakeholder relationships, monitor health scores and risk indicators, translate product usage into actionable guidance, support deployments and operational best practices, and collaborate with Sales, Support, and Product to resolve integration issues and improve customer outcomes.

The Enterprise Customer Success Manager is responsible for managing customer relationships, onboarding, driving product adoption, and optimizing contract growth for large enterprise accounts.

Lead post-go-live customer success for APAC insurance customers using DXC Assure Smart Apps. Build executive relationships, conduct business reviews, create success plans, track adoption and value realization, recommend workflow improvements, and identify expansion opportunities. Provide expertise across insurance operations and partner with implementation, product, engineering, and support teams. The role requires experience with insurance administration systems, particularly Integral or Ingenium, and travel across APAC as needed.

Leads customer success for key retail measurement clients by providing strategic consultation, delivering data-driven analyses and executive presentations, managing senior stakeholder relationships, supporting renewals and growth, and improving service quality. The role establishes analytical standards, leads business reviews, drives automation and transformation initiatives, manages risks, develops thought leadership, and collaborates across commercial, client service, operations, and global teams.

Serves as the primary client success lead and cybersecurity advisor, overseeing service delivery, SOC performance, incident escalations, project execution, reporting, and continuous improvement. Manages client relationships, operational reviews, security roadmaps, project documentation, risk and change control, and collaboration with SOC, Sales, Pre-Sales, Operations, and Engineering teams. Identifies service expansion opportunities and provides risk-based recommendations to improve detection coverage, incident response, automation, and overall customer satisfaction.

Lead APAC Customer Success team of managers and analytics engineers to drive customer value, retention (GRR/NRR), and expansion for Seeq's industrial analytics platform. Build and hire the team, develop success strategies, manage escalations and release planning, analyze customer data to optimize outcomes, and align cross-functionally with Sales, Marketing, Product, and Operations for enterprise manufacturing customers.

Own customer outcomes for Singapore legal customers using AI solutions. Lead onboarding, implementation, training, adoption, success planning, ROI measurement, customer health monitoring, renewal readiness, and expansion identification. Build executive and cross-functional relationships, support proofs of concept, resolve issues, communicate project status, and translate customer feedback into actionable product and go-to-market insights.

Lead and scale a Greater China Customer Success team serving strategic enterprise customers. Responsibilities include recruiting, coaching, developing team strategy, driving revenue and performance metrics, managing operations, advising on account strategies, serving as an executive sponsor, collaborating cross-functionally, and traveling within Greater China to strengthen customer relationships.

Own post-sale customer success for maritime IT and satellite communications clients. Manage onboarding, customer health, escalations, QBRs, reporting, renewals, advocacy, and expansion opportunities. Coordinate with Sales, Support, Managed IT, Product, and Engineering teams; monitor SLAs, uptime, utilization, fleet status, and satisfaction. Provide technical guidance across maritime networking, cybersecurity, managed IT, cloud backup, and connectivity services while maintaining executive relationships and reducing churn.

Leads AVEVA’s APAC Customer Success organization through second-line managers, driving retention, adoption, value realization, customer health, renewals, advocacy, and expansion. Develops regional strategy, builds leadership talent, partners with Sales and cross-functional teams, manages executive customer relationships, and establishes scalable operating models, governance, metrics, and resource planning across diverse APAC markets.

Own onboarding, training, support, adoption, retention, and growth for a portfolio of commodity trading clients. Build client relationships, understand workflows, identify expansion opportunities, manage renewal risk, and relay customer insights to Product. The role also involves improving customer success processes, using AI and automation tools, and helping establish a customer-centric culture across the company.

Senior individual-contributor who partners with enterprise and government customers in Singapore to drive GitLab adoption, shape multi-year DevSecOps and cloud platform strategy, resolve escalations, deliver technical enablement, and influence retention and expansion through executive-level engagement and measurable success plans.

Drive client adoption and product usage across ASEAN for Visible Alpha and Capital IQ Solutions. Responsibilities include delivering tailored training, building stakeholder relationships, identifying expansion and renewal opportunities, analyzing account usage, coordinating upsell initiatives, and routing customer feedback to product teams. The role requires office attendance at least two days per week and an in-person interview for finalists.

Own end-to-end customer lifecycle for upmarket APAC accounts: lead implementations and onboarding, drive adoption and customer health, build strategic relationships, troubleshoot configurable product setups, and partner cross-functionally to realize long-term customer value.

Manage enterprise customer relationships in the Japanese market, driving onboarding, training, business reviews, retention, renewals, advocacy, and expansion. Partner with Sales, Product, R&D, Support, and leadership to resolve issues, communicate feedback, maintain account data, and develop strategic account plans. The role requires fluent Japanese and English, strong executive communication, and the ability to independently solve complex customer and operational challenges.