Top Customer Service Jobs in Singapore

Managing the Customer Operations (Services) Support team, overseeing contact center operations, mapping customer journey, resolving escalated issues, and improving processes to enhance customer experience.

Plans and oversees enterprise-level support and service activities for company products and services for designated clients. Develops client relationships, identifies service needs, and drives proactive service delivery to reduce downtime and support costs. Acts as a single point of client contact for service incidents and technical issues resolution.

Provide customer support to clients via live chat, phone calls, and email in English and Arabic. Resolve client issues, escalate when necessary, update clients on request statuses, verify documents, and achieve quarterly KPI targets. Attend company seminars and meet assessment targets. Perform other assigned tasks by the customer support manager.

Provide customer support to clients in English and French through live chat, phone calls, and email. Responsible for resolving issues, updating clients on requests, verifying documents, and achieving quarterly KPI targets. Requires good communication skills, troubleshooting abilities, and a Bachelor's degree in business administration.

Customer Advocate responsible for client experience, management, and retention. Builds strategic relationships with clients, identifies growth opportunities, and resolves client service issues. Coordinates and supports account management activities and delivery of operational reviews. Manages professional service targets, opportunity identification, and proposal development. Supports rationalization of legacy solutions and ensures best-in-class client experience.

Technical Client Support Advisor responsible for providing world-class customer service, resolving technical issues, and assisting with software delivery and implementation procedures. Requires excellent communication skills and technical competencies.

Sun Life Financial is seeking Client Care Representatives to provide outstanding customer service and support in a fast-paced environment. Responsibilities include handling telephone inquiries, engaging in chat sessions with customers, resolving issues effectively, and promoting Sun Life products. Ideal candidates should have 5-6 years of experience, with at least 1 year in a call center, excellent communication skills, and the ability to multitask in a high-pressure setting.

As a Senior Specialist in Customer Success at Accelya, the role involves cultivating and maintaining strong relationships with assigned accounts, ensuring high customer satisfaction, facilitating business outcomes, and driving renewals and growth. Responsibilities include developing customer success plans, monitoring customer health, building relationships, facilitating product adoption, and being the voice of the customers within the company. The job offers full-time employment in a dynamic and multicultural environment with training and development opportunities.

Provide customer support and issue resolution to existing clients via live chat, phone call, and email. Escalate issues when necessary and maintain a positive company image. Process client requests, verify documents, and achieve quarterly KPI targets. Bachelor's degree in business administration required.

Responsible for customer success planning, technical engagements, developing success plans, leading discussions, collaborating with internal and external teams, and ensuring customers realize value from Red Hat products and platforms.

As a Client Care Representative, you will handle telephone calls and chat sessions with customers, assess their needs, resolve issues, and provide superior customer service. Minimum 1-year call center experience required. Fluent in English with strong communication and problem-solving skills. Must be customer-centric and capable of multitasking in a fast-paced environment.

Responsible for supporting customers, enriching documentation, driving campaigns, onboarding new customers, collaborating with sales and support, and collecting customer feedback. Must have customer-facing experience, empathy, passion for technology, and excellent presentation and organizational skills.

Client Relationship Specialist role at Exness focusing on client acquisition, uplift, and retention. Responsible for managing client portfolios, addressing payment issues, and developing new business relationships. Requires 2 years of experience in client-facing roles within the financial services industry, excellent communication and presentation skills in Japanese and English, proficiency in Salesforce and Tableau, and a Bachelor's degree.

Client Relations Manager focusing on team and account management, delivering superior client service, building effective teams, and retaining/growing institutional client relationships in the Asia ex Japan region for Capital Group.

Senior Customer Success Representative responsible for basic customer support, engagement, and satisfaction. Tasks include responding to product inquiries, escalating support issues, endorsing cases to sales team, upselling features, and working with product team. Must have 3 years of customer support experience, excellent communication skills, confidence on the phone, ability to prioritize tasks, and understand technical jargon.

Manage overall relationships with assigned customers, develop success plans, engage with Customer Success leadership, provide guidance on customer engagement processes, partner with key internal stakeholders, coordinate customer business review meetings, and assist with renewal processes.

Provide customer support and technical issue resolution in Chinese and English via various communication channels. Handle multiple interactions, identify and troubleshoot technical issues, and provide feedback to team members. Perform quality checks on work documents in English.