Top Customer Success Jobs in Singapore

Manage and grow an APAC portfolio of enterprise customers by building stakeholder relationships, supporting product adoption, identifying upsell and renewal opportunities, preventing churn, and providing consultative guidance. The role requires Mandarin proficiency, customer training, account forecasting, contract negotiation, cross-functional collaboration, and travel to customer meetings and conferences. Success depends on increasing customer engagement, optimizing product value, and expanding Chartbeat and Tubular Labs relationships.

Manage the full customer journey for a portfolio of cloud security customers. Develop success plans, drive adoption and business value, lead executive and quarterly business reviews, manage escalations and renewals, and support account expansion. Build relationships from practitioners to executives, communicate product updates, represent customer needs internally, and collaborate with customer success engineers, account executives, and cross-functional teams. Mandarin fluency and 30% travel are required.

Supports B2B customer operations through account activation, setup, ticket resolution, reporting, engagement monitoring, and customer success analytics. The role analyzes metrics such as retention, ARR, NRR, GRR, and CSAT, identifies customer risks, improves workflows, and supports automation initiatives. It partners with customer success managers, internal teams, and B2B client administrators to deliver scalable operational processes.

Full-time Customer Success Intern supporting enterprise and strategic merchants through onboarding, issue resolution, product adoption, optimization planning, engagement monitoring, churn-risk identification, CRM recordkeeping, and feedback collection. The role collaborates with sales representatives on renewals and expansion opportunities while using AI-powered tools and analytics to improve merchant outcomes.

Own enterprise and mid-market client relationships for a blockchain-based fintech infrastructure platform. Responsibilities include account management, renewals, expansion, escalations, client reviews, onboarding, cross-time-zone coverage, and process automation. The role partners closely with engineering, product, and design, uses AI tools such as Claude, supports technical integrations, and helps automate mid-market customer success workflows.

Own enterprise customer relationships across onboarding, adoption, renewals, retention, support, and expansion. Lead discovery, QBRs, success plans, stakeholder engagement, and upsell or cross-sell opportunities. Serve as a trusted advisor to operational and C-suite stakeholders, triage technical questions with Data and Engineering teams, analyze customer usage, and communicate actionable resolutions. Partner cross-functionally to influence the product roadmap and deliver measurable business outcomes for logistics customers.

Manage client onboarding, adoption, satisfaction, retention, and expansion for hospitality-focused workforce management SaaS clients across the Middle East and Asia. Serve as a trusted advisor, provide technical guidance and training, resolve issues with internal teams, identify upsell opportunities, support renewals, present solutions, and communicate client needs to Product and Sales.

Lead end-to-end AI adoption and expansion for enterprise customers: define multi-year AI roadmaps, align cross-functional teams, drive measurable adoption and commercial outcomes, advise on responsible AI and compliance, and serve as the primary strategic and design authority to secure retention and growth.

Manage strategic enterprise customers across ASEAN, serving as an executive-level trusted advisor. Develop success plans, drive adoption and measurable outcomes, improve retention and renewal readiness, identify expansion opportunities, manage escalations, and coordinate cross-functional teams. Maintain customer health visibility, provide product feedback, and mentor less experienced Customer Success Managers. The role requires strong cybersecurity knowledge, commercial understanding, and experience with enterprise customer success platforms.

Serve as a trusted advisor to senior and C-level tech clients across SEA and Greater China, using product management expertise to drive value throughout the product lifecycle. Build and execute forward-looking engagement plans, liaise between Gartner and client teams, proactively address strategic priorities, and collaborate with internal delivery teams to resolve complex issues and maximize client outcomes.

Manage customer and agency-partner relationships across APAC, serving as the primary Mandarin- and English-speaking contact. Drive platform adoption, revenue activation, retention, and satisfaction through regular check-ins, issue resolution, affiliate matching, and customer advocacy. Collaborate with sales, engineering, product, and publisher development teams, identify upsell opportunities, monitor customer health, and provide platform and industry guidance.

Own institutional client relationships across onboarding, adoption, retention, support, and growth. Translate client workflows into platform configurations and technical requirements, provide hands-on support for trading and market-data issues, partner with sales on demonstrations and upselling, and improve support processes and documentation. The role requires knowledge of APIs, financial markets, front-to-back trading systems, and digital assets.

Leads customer success across APAC by building executive relationships, driving product adoption and license consumption, maximizing customer value, managing success plans and renewals, developing advocates, collecting product feedback, and identifying account growth opportunities. Partners cross-functionally with Sales, Services, R&D, UX Research, Marketing, and customers to improve satisfaction, retention, and ARR growth.

Lead APAC Customer Success team of managers and analytics engineers to drive customer value, retention (GRR/NRR), and expansion for Seeq's industrial analytics platform. Build and hire the team, develop success strategies, manage escalations and release planning, analyze customer data to optimize outcomes, and align cross-functionally with Sales, Marketing, Product, and Operations for enterprise manufacturing customers.

Lead and scale a Greater China Customer Success team serving strategic enterprise customers. Responsibilities include recruiting, coaching, developing team strategy, driving revenue and performance metrics, managing operations, advising on account strategies, serving as an executive sponsor, collaborating cross-functionally, and traveling within Greater China to strengthen customer relationships.

Own post-sale customer success for maritime IT and satellite communications clients. Manage onboarding, customer health, escalations, QBRs, reporting, renewals, advocacy, and expansion opportunities. Coordinate with Sales, Support, Managed IT, Product, and Engineering teams; monitor SLAs, uptime, utilization, fleet status, and satisfaction. Provide technical guidance across maritime networking, cybersecurity, managed IT, cloud backup, and connectivity services while maintaining executive relationships and reducing churn.

Own onboarding, training, support, adoption, retention, and growth for a portfolio of commodity trading clients. Build client relationships, understand workflows, identify expansion opportunities, manage renewal risk, and relay customer insights to Product. The role also involves improving customer success processes, using AI and automation tools, and helping establish a customer-centric culture across the company.

Senior individual-contributor who partners with enterprise and government customers in Singapore to drive GitLab adoption, shape multi-year DevSecOps and cloud platform strategy, resolve escalations, deliver technical enablement, and influence retention and expansion through executive-level engagement and measurable success plans.

Drive client adoption and product usage across ASEAN for Visible Alpha and Capital IQ Solutions. Responsibilities include delivering tailored training, building stakeholder relationships, identifying expansion and renewal opportunities, analyzing account usage, coordinating upsell initiatives, and routing customer feedback to product teams. The role requires office attendance at least two days per week and an in-person interview for finalists.

Own end-to-end customer lifecycle for upmarket APAC accounts: lead implementations and onboarding, drive adoption and customer health, build strategic relationships, troubleshoot configurable product setups, and partner cross-functionally to realize long-term customer value.

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

As a Customer Success Manager, you'll build client relationships, guide onboarding and training, drive adoption, and identify product improvements through feedback and analytics.

The Customer Success Manager will support customers by resolving issues, onboarding them to Canonical products, and collaborating with teams to enhance user experience.

Lead the Customer Success team at SHOPLINE, driving strategy for merchant retention and success by analyzing insights and collaborating cross-functionally.

The Strategic Product Operations Manager will drive product improvements by analyzing customer needs and data, ensuring product quality, and managing customer relationships while working with cross-functional teams.