As the Head of Customer Success, you will define product solutions and growth strategies for merchants, provide advisory support, lead the Merchant Success team, collaborate cross-functionally, and foster a culture focused on exceptional merchant experiences.
About SHOPLINE:
SHOPLINE is Asia’s largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We’re a full-featured platform with services including online store opening, O2O solution, retail POS systems, advertising placement, business strategy consultation, marketing, and more to empower merchants to succeed in omnichannel retailing and cross-border commerce.
WHAT YOU’LL BE DOING:
- Define and build the product solution plans and growing strategy for our merchants while prioritizing retention.
- Being a trusted advisor for our merchants by understanding their business, competitive landscape and product demands.
- Build a strong Merchant Success team by recruiting, mentoring and coaching talent and creating a talent roadmap to ensure consistent engagement from your team
- Collaborate cross-functionally and gather feedback from Product, Marketing, Sales, Support and other departments to improve the merchant experience
- Help cultivate an expansive culture of Merchant Success by analyzing and leveraging key insights.
- Ensure steady and robust execution by your teams in delivering exceptional experiences for our merchants
WHO WE ARE LOOKING FOR:
- 8 years or above of experience in a customer-facing role with team leading background.
- Demonstrated track record of establishing Customer Success programs that drive strong relationships and ultimately business retention and growth
- Experience in building and growing an ecommerce business is highly preferred
- Exceptional ability to communicate and deep understanding of customers concerns and thoughts in ecommerce related sector
- Self-motivated and accountable for results.
- Proven experience in navigating complexity. Being able to work successfully in an environment of constant change and with rapidly rising expectations.
Similar Jobs
Cloud • Security • Software • Cybersecurity • Automation
The Manager, Success Services at GitLab leads a team of Customer Success Architects to drive the adoption of success services. Responsibilities include team management, sales enablement, revenue growth, customer engagement, continuous improvement, cross-functional collaboration, and performance tracking.
Top Skills:
Devsecops
Artificial Intelligence • Cloud • Software • Cybersecurity
As a Manager of Customer Success, you will lead and develop Customer Success Managers, influence the renewal and expansion sales cycle, and ensure positive customer outcomes. You'll collaborate cross-functionally while focusing on team motivation and talent retention.
.png)
Information Technology
The Senior Customer Success Business Partner at Anaplan will manage a portfolio of customers to drive adoption, retention, and ROI. This involves acting as a trusted advisor, collaborating with customers to identify their needs, leading quarterly success reviews, and fostering relationships to ensure customer satisfaction and success.
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
