The role involves leading a Merchant Success team, developing solutions for clients, and improving the merchant experience based on insights and feedback.
About SHOPLINE:
SHOPLINE is Asia’s largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We’re a full-featured platform with services including online store opening, O2O solution, retail POS systems, advertising placement, business strategy consultation, marketing, and more to empower merchants to succeed in omnichannel retailing and cross-border commerce.
WHAT YOU’LL BE DOING:
- Define and build the product solution plans and growing strategy for our merchants while prioritizing retention.
- Being a trusted advisor for our merchants by understanding their business, competitive landscape and product demands.
- Build a strong Merchant Success team by recruiting, mentoring and coaching talent and creating a talent roadmap to ensure consistent engagement from your team
- Collaborate cross-functionally and gather feedback from Product, Marketing, Sales, Support and other departments to improve the merchant experience
- Help cultivate an expansive culture of Merchant Success by analyzing and leveraging key insights.
- Ensure steady and robust execution by your teams in delivering exceptional experiences for our merchants
WHO WE ARE LOOKING FOR:
- 8 years or above of experience in a customer-facing role with team leading background.
- Demonstrated track record of establishing Customer Success programs that drive strong relationships and ultimately business retention and growth
- Experience in building and growing an ecommerce business is highly preferred
- Exceptional ability to communicate and deep understanding of customers concerns and thoughts in ecommerce related sector
- Self-motivated and accountable for results.
- Proven experience in navigating complexity. Being able to work successfully in an environment of constant change and with rapidly rising expectations.
Top Skills
Ecommerce Platform
Retail Pos Systems
Similar Jobs
Blockchain • Information Technology • Software • Cryptocurrency • Web3
The Customer Experience Advocate engages with the Alchemy community, assists customers on Discord with technical issues, and relays feedback to improve products.
Top Skills:
APIsDiscordSdks
Cloud • Fintech • Information Technology • Machine Learning • Software
The Onboarding Specialist assists small business customers with product onboarding, ensuring confidence in utilizing Xero. Responsibilities include guiding users, improving processes, and collaborating across teams to enhance customer experience.
Top Skills:
SaaSXero
Fintech • Mobile • Payments • Software • Financial Services
As a Customer Support Associate, you will assist Wise's customers via phone and email, building lasting relationships while collaborating with internal teams to enhance service quality. Your role involves problem-solving and taking initiatives to improve customer experiences and career progression.
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
