Top Technical Support Jobs in Singapore

Provides technical support to Adyen merchants in Singapore and globally. Troubleshoots API, integration, and payment-processing issues; advises on implementation best practices; analyzes logs and identifies root causes; collaborates with Engineering, Product, Commercial, Operations, and Account Management; maintains merchant relationships; gathers product feedback; and improves support processes, documentation, and global operating practices.

Provide technical customer support for Cloudflare Developer Platform products, including Workers, Workers AI, Pages, KV, Stream, R2, D1, and Durable Objects. Troubleshoot HTTP, DNS, networking, web server, database, and internet technology issues through email, chat, phone, and virtual meetings. Collaborate with Technical Operations, resolve support tickets, communicate with customers, and continuously expand platform and troubleshooting expertise.

Provide first-line support to merchants and commercial teams on finance and treasury products. Advise merchant finance teams on platform features, analyze financial pain points, and collaborate with finance product and development teams to improve or create solutions. The role requires financial products experience in banking or fintech, strong analytical and commercial skills, effective communication, decision-making under pressure, comfort with ambiguity, and advanced Excel proficiency.

Provides technical support for key customer accounts by analyzing equipment and process issues, coordinating root-cause resolution, supporting beta evaluations and installations, training customers, issuing technical updates, and driving engineering improvements. The role involves troubleshooting multidisciplinary problems, tracking escalations, maintaining customer-specific technical information, reporting progress to management, and ensuring adherence to quality and business processes.

Provides enterprise technical support for Cloudflare Application Services and Performance products. Diagnoses and resolves complex DNS, HTTP, networking, caching, SSL/TLS, IAM, load balancing, and edge delivery issues. Uses command-line, monitoring, observability, and scripting tools to investigate problems, collaborates with engineering and product teams on mitigations and improvements, and creates technical documentation. Requires customer-facing troubleshooting expertise with globally distributed CDN and reverse-proxy platforms.

Investigate and resolve production software issues using logs, request traces, API responses, and reproducible examples. Coordinate with engineering on bugs, validate workarounds and fixes, support incident response, and communicate technical findings to customer-facing teams. Document investigations through runbooks and root-cause summaries while improving diagnostic tooling and preventing recurring incidents.

Leads APAC technical support engineering teams, coaches and develops team members, handles complex escalations, monitors support metrics, partners with Product and Engineering, improves workflows through automation, and drives documentation and knowledge sharing for AI-powered developer tools.

Leads strategic capital projects from concept through commissioning, validation, and operational handover. Develops engineering and process technology roadmaps for pharmaceutical manufacturing capacity and capability. Serves as the site SME for aseptic manufacturing and related operations, drives process optimization and operational excellence, leads investigations and CAPAs, and oversees equipment, facility, utility, automation, and process control upgrades. Supports technology transfers, validation, regulatory compliance, audit readiness, and continuous improvement while mentoring engineering teams.

Lead technical escalation and crisis response for strategic customers, orchestrating cross-functional vTeams to resolve complex cloud, identity, and M365 issues. Manage incident lifecycle, executive communications, action plans, and post-incident reviews to restore customer trust and drive proactive support improvements.

Provides technical support to Oil & Gas and Marine/Offshore clients, including piping system design, installation, maintenance, inspections, troubleshooting, and issue resolution. Collaborates with engineering teams, conducts site visits, prepares technical reports, trains customers and service partners, communicates project updates, supports engineering process improvements, and ensures health, safety, and environmental compliance.

Provides onsite technical support for desktop hardware, operating systems, software, mobile devices, printing, scanning, faxing, and audiovisual systems. Responds to incidents within service levels, maintains technology assets and documentation, supports office moves and infrastructure changes, and assists with business continuity and software releases. The role also collaborates with regional service teams, contributes to process improvements, and delivers responsive end-user support.

Provides onsite technical support for desktop hardware, operating systems, peripherals, mobile devices, audiovisual systems, and office technology. Responsibilities include troubleshooting incidents within service levels, supporting office moves and infrastructure changes, maintaining asset records, assisting with procurement and documentation, and contributing to business continuity and process improvement. The role requires strong customer service, communication, organization, and collaboration skills in a multinational environment.

Provides advanced technical support for enterprise customers using Cloudflare Zero Trust products. Troubleshoots identity, device security, authentication, secure application access, networking, cloud, and integration issues. Creates technical documentation, collaborates with Product, Engineering, and Security teams on escalations, supports security incident response, and communicates customer feedback to improve products.

Provides technical support for semiconductor equipment at customer sites, handling escalations, fleet performance, installations, upgrades, troubleshooting, and system improvement programs. Supports alpha and beta site testing, reviews engineering change orders, analyzes performance metrics and spending, develops technical documentation, and presents findings to customers and internal teams. The role requires engineering education, preferably PVD equipment experience, cleanroom work, cross-region collaboration, and extensive travel across Asia.

Provides onsite and in-house technical support for TVs and other consumer electronics. Responsibilities include pre-launch product and software testing, device configuration, troubleshooting customer issues, repairs, maintenance, service reporting, and warehouse disposal support. The role requires independent diagnosis, strong communication, willingness to work overtime, a Singapore Class 3 driving license, and at least three years of relevant technician experience.

Leads production application support for mission-critical corporate banking platforms. Responsibilities include L2 incident management, triage, root-cause analysis, system enhancements, observability dashboard development, monitoring across hybrid cloud environments, reliability improvement, risk mitigation, and AI-driven operational automation. Partners with engineering, architecture, infrastructure, product, and business teams while mentoring support analysts and coordinating high-severity incidents.

Provide L2 technical support for Sumsub's B2B platform: troubleshoot and configure integrations, analyze technical issues, own escalations, coordinate with engineering teams, and communicate solutions to clients in English and Mandarin.

Provides technical sales support for LV, MV, and HV power cable products. Reviews specifications, drawings, schedules, and tenders; recommends compliant cable solutions; prepares technical proposals and submittals; delivers presentations and training; resolves application issues; and supports customers throughout project execution. Coordinates with engineering, quality, production, certification bodies, and plants on product certification, type testing, and renewals. Requires strong customer engagement, technical communication, teamwork, and electrical cable expertise.

Operate and support PAM platforms (CyberArk EPV, Conjur) with 24x7 on-call coverage. Manage patching, vulnerability remediation, HA/DR, integrations (OS, DB, middleware, SIEM, IAM, cloud), secrets management for DevOps, incident-response support, documentation, and platform modernization to ensure secure, resilient operations.

Provides advanced technical support for semiconductor manufacturing tools, troubleshooting issues through escalation processes and coordinating solutions with field service and division engineering teams. Delivers technical training to field personnel and customers, supports new product introductions, and develops SOPs and troubleshooting guides for hardware activities. Requires extensive semiconductor industry experience, expertise with PVD, CVD, or Etch tools, strong communication skills, fluent English, and travel throughout Asia.

Lead a Singapore-based technical support team serving global merchants. Responsibilities include setting support goals, shaping global support strategy, mentoring team members, resolving complex technical escalations, collaborating with technology and commercial teams, and monitoring KPIs to improve operational performance. The role requires strong people leadership, web technology knowledge, problem-solving skills, communication abilities, and experience managing geographically distributed teams.

Provide Tier 2 technical support for systems installed on customer vessels. Troubleshoot hardware, software, Linux systems, networks, VSAT connectivity, firewalls, VPNs, and marine equipment integrations. Support remote installations, coordinate with onboard engineers and vessel crews, visit Singapore ports two to three times weekly, document technical findings, escalate complex issues, and participate in on-call support.

Provides frontline technical support for Fireblocks’ SaaS platform across the APAC timezone. Owns customer issues through resolution, performs real-time troubleshooting via Slack, documents cases, escalates complex problems, and collaborates with senior support, Site Reliability, DevOps, Product, and Engineering teams during outages. The role operates within a 24/7 support environment and may include weekend and holiday coverage, but no night shifts.

Leads L2 production support for mission-critical corporate banking applications and distributed online banking platforms. Oversees incident management, triage, root cause analysis, resilience, and 24/7 availability. Designs observability dashboards and end-to-end monitoring across hybrid cloud, container, database, and messaging environments. Partners with engineering, architecture, infrastructure, and business teams; identifies system enhancements, manages risks, mentors support teams, and advances AI-driven automation and remediation.

Provide technical support to B2B customers using Metronome, troubleshoot API and integration issues, diagnose escalations with observability tools, develop internal automation, create documentation, and share product feedback with engineering and product teams.