Top Technical Support Jobs in Singapore

Provide first-line technical support to enterprise customers through email, chat, phone, and ticketing. Triage and resolve common issues, document cases, support upgrades and configuration changes, use AI tools responsibly, escalate complex problems while retaining ownership, and contribute to a peer-reviewed knowledge base. Participate in a weekend on-call rotation approximately once per month.

Provide first-line support to merchants and commercial teams on finance and treasury products. Advise merchant finance teams on platform features, analyze financial pain points, and collaborate with finance product and development teams to improve or create solutions. The role requires financial products experience in banking or fintech, strong analytical and commercial skills, effective communication, decision-making under pressure, comfort with ambiguity, and advanced Excel proficiency.

Provides advanced technical support for enterprise customers using Cloudflare Zero Trust products. Troubleshoots identity, device security, authentication, secure application access, networking, cloud, and integration issues. Creates technical documentation, collaborates with Product, Engineering, and Security teams on escalations, supports security incident response, and communicates customer feedback to improve products.

Provide L2 technical support for Sumsub's B2B platform: troubleshoot and configure integrations, analyze technical issues, own escalations, coordinate with engineering teams, and communicate solutions to clients in English and Mandarin.

Provides technical support for Repligen bioprocessing products and technologies. Responsibilities include troubleshooting hardware, software, process, and system issues; managing Salesforce support cases; documenting technical findings; coordinating RMAs, replacement parts, and field service dispatches; creating technical documentation; collaborating cross-functionally; and identifying process improvements. The role also supports customer and field service teams, interprets system diagnostics and alarms, and may travel occasionally for customer visits and training.

Provides application and technical support by diagnosing complex issues, monitoring production systems, managing incidents, conducting root cause analysis, applying patches, supporting integrations and deployments, testing releases, performing preventive maintenance, and maintaining technical documentation. Collaborates with development, QA, and DevOps teams to improve system stability and meet SLA requirements.

Operate and support PAM platforms (CyberArk EPV, Conjur) with 24x7 on-call coverage. Manage patching, vulnerability remediation, HA/DR, integrations (OS, DB, middleware, SIEM, IAM, cloud), secrets management for DevOps, incident-response support, documentation, and platform modernization to ensure secure, resilient operations.

Provides advanced technical support for semiconductor manufacturing tools, troubleshooting issues through escalation processes and coordinating solutions with field service and division engineering teams. Delivers technical training to field personnel and customers, supports new product introductions, and develops SOPs and troubleshooting guides for hardware activities. Requires extensive semiconductor industry experience, expertise with PVD, CVD, or Etch tools, strong communication skills, fluent English, and travel throughout Asia.

Supports TOMRA reverse vending machine products through installation, configuration, troubleshooting, technical case management, performance monitoring, documentation, training, and deployment activities. The role collaborates with R&D teams in China, analyzes machine data and service trends, supports corrective improvements, and develops local product expertise. It also requires adherence to safety, HSE, and incident-reporting standards while communicating with technicians, customers, and internal stakeholders in English and Mandarin.

Lead a Singapore-based technical support team serving global merchants. Responsibilities include setting support goals, shaping global support strategy, mentoring team members, resolving complex technical escalations, collaborating with technology and commercial teams, and monitoring KPIs to improve operational performance. The role requires strong people leadership, web technology knowledge, problem-solving skills, communication abilities, and experience managing geographically distributed teams.

Provide Tier 2 technical support for systems installed on customer vessels. Troubleshoot hardware, software, Linux systems, networks, VSAT connectivity, firewalls, VPNs, and marine equipment integrations. Support remote installations, coordinate with onboard engineers and vessel crews, visit Singapore ports two to three times weekly, document technical findings, escalate complex issues, and participate in on-call support.

Provides frontline technical support for Fireblocks’ SaaS platform across the APAC timezone. Owns customer issues through resolution, performs real-time troubleshooting via Slack, documents cases, escalates complex problems, and collaborates with senior support, Site Reliability, DevOps, Product, and Engineering teams during outages. The role operates within a 24/7 support environment and may include weekend and holiday coverage, but no night shifts.

Provides second-line onsite and remote IT support across Singapore and Southeast Asia. Resolves hardware, software, network, mobile, Microsoft Teams, conference room, and executive technology issues; manages incidents through ServiceNow while meeting SLAs. Supports IT asset lifecycle, procurement, vendors, onboarding, deployments, office moves, and infrastructure projects. Delivers user training and promotes technology adoption while coordinating escalations with specialist teams and vendors.

Provide technical support to B2B customers using Metronome, troubleshoot API and integration issues, diagnose escalations with observability tools, develop internal automation, create documentation, and share product feedback with engineering and product teams.

Manage technical support and integrations for a B2B SaaS hospitality platform. Coordinate API and integration issue resolution between customers, technology partners, and internal teams; support partner onboarding, pilots, and launches; maintain integration documentation; uphold quality standards; interpret JSON/XML logs; and communicate technical solutions clearly. The role requires hotel technology knowledge, customer focus, strong communication, attention to detail, and English fluency while working in the Australian time zone.

Provide remote and onsite technical support for cardiovascular imaging software. Diagnose and prioritize customer issues, support infrastructure and clinical workflows, assist with installations and configurations, document cases, resolve pre- and post-sales escalations, and participate in on-call support. The role requires enterprise software deployment experience, Windows and Linux administration, networking, medical imaging technologies, customer communication, and up to 20% travel for onsite visits, training, and events.

Provides technical support for semiconductor equipment at customer sites, including escalations, fleet performance, installations, upgrades, troubleshooting, calibration, testing, and engineering development support. Acts as a liaison between customers, field teams, and internal divisions; reviews engineering change orders; analyzes system performance metrics and spending; creates technical documentation; and presents improvements and support plans. Requires frequent cleanroom or laboratory work and extensive travel across Asia.

Supports semiconductor equipment product performance, reliability, and customer satisfaction through new product introductions, failure analysis, technical escalations, site deployments, performance validation, engineering changes, documentation, training, and cross-functional collaboration. Analyzes reliability metrics and technical data, drives corrective actions and design improvements, and supports customer installations, qualifications, calibrations, and operational success.

Lead and manage APAC (including China) technical support engineers, provide customer-facing troubleshooting for integrations, APIs and payment flows, coordinate incident escalation and resolution with engineering and stakeholders, identify product issues and drive improvements, and help build tools/processes to improve reliability and productivity.

Provides technical customer support for wallet functionality, payments, transactions, and security issues. Investigates logs, dashboards, APIs, and backend services; performs technical triage, monitoring, and incident support; escalates issues with structured diagnostic context; coordinates with engineering and operations teams; maintains runbooks and documentation; monitors community feedback; and contributes to automation, ticket deflection, and process improvements.

Lead technical escalation and crisis response for strategic customers, orchestrating cross-functional vTeams to resolve complex cloud, identity, and M365 issues. Manage incident lifecycle, executive communications, action plans, and post-incident reviews to restore customer trust and drive proactive support improvements.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provides technical support to Oil & Gas and Marine/Offshore clients, including piping system design, installation, maintenance, inspections, troubleshooting, and issue resolution. Collaborates with engineering teams, conducts site visits, prepares technical reports, trains customers and service partners, communicates project updates, supports engineering process improvements, and ensures health, safety, and environmental compliance.

The Technical Support Engineer will analyze and repair customer ASML machines, ensure proper operation, provide support and training, and engage in continuous improvement initiatives.

Serve as a technical/system analyst supporting BAU and incident management, gather and translate business requirements into system specs, analyze system usage/licensing/costs, liaise with stakeholders, and work with enterprise/SaaS platforms. Marine operations or IMOS familiarity is advantageous.