Top Technical Support Jobs in Singapore

Provide technical support for Wise Platform API integrations, troubleshoot REST APIs/webhooks, interpret logs and database queries, act as first-responder in incidents, collaborate with engineering and commercial teams, and contribute product feedback and proactive improvements. Provide 24/5 coverage including some out-of-hours on-call shifts.

Lead and manage APAC (including China) technical support engineers, provide customer-facing troubleshooting for integrations, APIs and payment flows, coordinate incident escalation and resolution with engineering and stakeholders, identify product issues and drive improvements, and help build tools/processes to improve reliability and productivity.

Provide order and technical support for APAC customers: handle inbound email/phone, process orders and quotations, submit tickets, deliver SaaS technical support, perform basic satellite imagery quality control, manage operational delivery, provide training and on-call support for high-value projects, and collaborate with sales and internal teams to resolve and escalate issues.

Serve as a technical/system analyst supporting BAU and incident management, gather and translate business requirements into system specs, analyze system usage/licensing/costs, liaise with stakeholders, and work with enterprise/SaaS platforms. Marine operations or IMOS familiarity is advantageous.

Act as the first contact for customer support, resolving API inquiries, escalating issues, contributing to documentation, and managing developer communities.

Provide on-site and off-site product technical support for vehicle navigation and related hardware/software: troubleshoot, commission, test, investigate warranty issues, liaise with customers and factory support, and deliver technical training.

Provide post-sales technical and field support for Genetec security solutions: diagnose and resolve software/hardware issues, perform on-site installs and PoCs, maintain customer relationships, document cases, collaborate with R&D, and contribute to product and support improvements.

Provide post-sales technical support via phone, email, chat and on-site. Diagnose and resolve hardware, networking, storage and software issues, escalate critical incidents, document tickets and assist R&D. Perform installations, deployments, training, and customer-facing professional services for Genetec security solutions.

Provides advanced technical support for complex semiconductor manufacturing equipment in Singapore and across Asia. Responsibilities include troubleshooting escalated equipment issues, analyzing logs and diagnostic data, determining root causes, developing corrective action plans, supporting onsite recovery and verification, coordinating cross-functional teams, documenting service findings, creating technical procedures and training materials, and supporting installations, upgrades, customer acceptance, and production ramp readiness.

Provide technical support for clinical systems and technologies by resolving user issues, installing and maintaining hardware and software, troubleshooting networks, training users, collaborating on system improvements, and documenting solutions in a knowledge base.

Provide second-level integration support for partners during night shifts: monitor systems, analyze and troubleshoot integration issues, perform protocol testing, and deliver excellent customer service.

Lead and grow a team of Technical Support Engineers to resolve complex customer issues, partner with Product and Engineering to influence roadmaps, build automations and tooling, monitor team metrics, and champion documentation and knowledge sharing to scale AI-enhanced developer support.

Provide L2 technical support for Sumsub's B2B platform: troubleshoot and configure integrations, analyze technical issues, own escalations, coordinate with engineering teams, and communicate solutions to clients in English and Mandarin.

Operate and support PAM platforms (CyberArk EPV, Conjur) with 24x7 on-call coverage. Manage patching, vulnerability remediation, HA/DR, integrations (OS, DB, middleware, SIEM, IAM, cloud), secrets management for DevOps, incident-response support, documentation, and platform modernization to ensure secure, resilient operations.

Lead enterprise Privileged Access Management (PAM) strategy and 24x7 operations, overseeing CyberArk and Conjur platforms. Manage L2 support teams, ensure platform stability, incident and change management, vulnerability remediation, HA/DR readiness, audit compliance, and cross-functional governance with Engineering, Cybersecurity, Infrastructure, and Risk teams.

Design, develop, and support AI-enabled automation and integration solutions across the SEAO region. Build Python- and RPA-based automations, integrate systems via APIs, troubleshoot and maintain solutions, run AI pilots and POCs, document implementations, and collaborate with stakeholders to promote responsible, scalable AI adoption and continuous improvement.

The role involves technical deployment of POS systems, troubleshooting, intern supervision, and office operation support to ensure smooth technical operations.

Provide ownership of technical support tickets for the STARLIMS application: investigate, troubleshoot, resolve or escalate issues, communicate with customers, collaborate with engineering, contribute to knowledge sharing and support process improvements, and perform on-site visits within Singapore as needed.

Provide technical support for ESET products, document issues, escalate problems, troubleshoot, and gather information for higher-level support based on customer requests.

As a Technical Support Engineer, you will provide expert-level support, analyze data related to online transactions, educate customers, and improve support processes while mentoring team members.

This role involves providing technical support at customer sites, handling escalations, system installations, and analyzing performance metrics. Collaborates with engineering teams and generates documentation for improvements and support plans.

The Technical Support Engineer will manage customer requests, troubleshoot technical issues, provide support to B2B clients, and enhance documentation.

Lead technical escalation and crisis response for strategic customers, orchestrating cross-functional vTeams to resolve complex cloud, identity, and M365 issues. Manage incident lifecycle, executive communications, action plans, and post-incident reviews to restore customer trust and drive proactive support improvements.

Early-career technical analyst supporting enterprise systems: gather and document requirements, assist with configuration, testing, integrations, issue resolution, documentation, training, and participate in workshops and solution design.

Provide real-time technical support for Fireblocks' SaaS platform across APAC, own and resolve complex customer issues, troubleshoot APIs, collaborate with SRE/DevOps/Product/Engineering, manage cases meticulously, escalate to senior support during outages, and participate in war room calls as needed.