Top Technical Support Jobs in Singapore

Lead a Singapore-based technical support team serving global merchants. Responsibilities include setting support goals, shaping global support strategy, mentoring team members, resolving complex technical escalations, collaborating with technology and commercial teams, and monitoring KPIs to improve operational performance. The role requires strong people leadership, web technology knowledge, problem-solving skills, communication abilities, and experience managing geographically distributed teams.

Lead and manage APAC (including China) technical support engineers, provide customer-facing troubleshooting for integrations, APIs and payment flows, coordinate incident escalation and resolution with engineering and stakeholders, identify product issues and drive improvements, and help build tools/processes to improve reliability and productivity.

Lead technical escalation and crisis response for strategic customers, orchestrating cross-functional vTeams to resolve complex cloud, identity, and M365 issues. Manage incident lifecycle, executive communications, action plans, and post-incident reviews to restore customer trust and drive proactive support improvements.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provides technical support to Oil & Gas and Marine/Offshore clients, including piping system design, installation, maintenance, inspections, troubleshooting, and issue resolution. Collaborates with engineering teams, conducts site visits, prepares technical reports, trains customers and service partners, communicates project updates, supports engineering process improvements, and ensures health, safety, and environmental compliance.

Provides day-to-day QA support for a biopharmaceutical manufacturing facility, reviewing and approving GMP documentation, deviations, investigations, CAPAs, change controls, validation activities, and quality events. The role supports audits, data integrity, process improvements, changeovers, and risk-based quality decisions. It leads small projects, coordinates cross-functional activities, trains and guides junior QA staff, and provides QA oversight for operational and process changes.

The Technical Support Engineer will analyze and repair customer ASML machines, ensure proper operation, provide support and training, and engage in continuous improvement initiatives.

Provide second-level technical support for partner integrations, troubleshoot and analyze issues, perform integration protocol testing, monitor systems using tools like Elastic/Dynatrace/Grafana, work with XML/JSON and REST APIs, and deliver excellent customer service across shift schedules.

Serve as a technical/system analyst supporting BAU and incident management, gather and translate business requirements into system specs, analyze system usage/licensing/costs, liaise with stakeholders, and work with enterprise/SaaS platforms. Marine operations or IMOS familiarity is advantageous.

Act as the first contact for customer support, resolving API inquiries, escalating issues, contributing to documentation, and managing developer communities.

Provide on-site and off-site product technical support for vehicle navigation and related hardware/software: troubleshoot, commission, test, investigate warranty issues, liaise with customers and factory support, and deliver technical training.

Provide post-sales technical and field support for Genetec security solutions: diagnose and resolve software/hardware issues, perform on-site installs and PoCs, maintain customer relationships, document cases, collaborate with R&D, and contribute to product and support improvements.

Provide post-sales technical support via phone, email, chat and on-site. Diagnose and resolve hardware, networking, storage and software issues, escalate critical incidents, document tickets and assist R&D. Perform installations, deployments, training, and customer-facing professional services for Genetec security solutions.

Provides advanced technical support for complex semiconductor manufacturing equipment in Singapore and across Asia. Responsibilities include troubleshooting escalated equipment issues, analyzing logs and diagnostic data, determining root causes, developing corrective action plans, supporting onsite recovery and verification, coordinating cross-functional teams, documenting service findings, creating technical procedures and training materials, and supporting installations, upgrades, customer acceptance, and production ramp readiness.

Provide second-level integration support for partners during night shifts: monitor systems, analyze and troubleshoot integration issues, perform protocol testing, and deliver excellent customer service.

Lead and grow a team of Technical Support Engineers to resolve complex customer issues, partner with Product and Engineering to influence roadmaps, build automations and tooling, monitor team metrics, and champion documentation and knowledge sharing to scale AI-enhanced developer support.

Provide L2 technical support for Sumsub's B2B platform: troubleshoot and configure integrations, analyze technical issues, own escalations, coordinate with engineering teams, and communicate solutions to clients in English and Mandarin.

Operate and support PAM platforms (CyberArk EPV, Conjur) with 24x7 on-call coverage. Manage patching, vulnerability remediation, HA/DR, integrations (OS, DB, middleware, SIEM, IAM, cloud), secrets management for DevOps, incident-response support, documentation, and platform modernization to ensure secure, resilient operations.

Provides remote and in-country monitoring, evaluation, accountability, and learning technical assistance across development and emergency programs. Responsibilities include designing MEAL systems, indicators, data collection tools, budgets, evaluations, dashboards, and learning agendas; supporting donor proposals; deploying to humanitarian responses; training and mentoring staff and partners; generating evidence; and engaging donors, governments, and peer organizations. Requires strong analytical, strategic, facilitation, relationship-management, and communication skills, with up to 40% travel.

The role involves technical deployment of POS systems, troubleshooting, intern supervision, and office operation support to ensure smooth technical operations.

Provide technical support for ESET products, document issues, escalate problems, troubleshoot, and gather information for higher-level support based on customer requests.

This role involves providing technical support at customer sites, handling escalations, system installations, and analyzing performance metrics. Collaborates with engineering teams and generates documentation for improvements and support plans.

The Technical Support Engineer will manage customer requests, troubleshoot technical issues, provide support to B2B clients, and enhance documentation.

Early-career technical analyst supporting enterprise systems: gather and document requirements, assist with configuration, testing, integrations, issue resolution, documentation, training, and participate in workshops and solution design.

Provide real-time technical support for Fireblocks' SaaS platform across APAC, own and resolve complex customer issues, troubleshoot APIs, collaborate with SRE/DevOps/Product/Engineering, manage cases meticulously, escalate to senior support during outages, and participate in war room calls as needed.