Top Technical Support Jobs in Singapore

Provides advanced technical support for enterprise customers using Cloudflare Zero Trust products. Troubleshoots identity, device security, authentication, secure application access, networking, cloud, and integration issues. Creates technical documentation, collaborates with Product, Engineering, and Security teams on escalations, supports security incident response, and communicates customer feedback to improve products.

Provides advanced technical support for semiconductor manufacturing tools, troubleshooting issues through escalation processes and coordinating solutions with field service and division engineering teams. Delivers technical training to field personnel and customers, supports new product introductions, and develops SOPs and troubleshooting guides for hardware activities. Requires extensive semiconductor industry experience, expertise with PVD, CVD, or Etch tools, strong communication skills, fluent English, and travel throughout Asia.

Supports TOMRA reverse vending machine products through installation, configuration, troubleshooting, technical case management, performance monitoring, documentation, training, and deployment activities. The role collaborates with R&D teams in China, analyzes machine data and service trends, supports corrective improvements, and develops local product expertise. It also requires adherence to safety, HSE, and incident-reporting standards while communicating with technicians, customers, and internal stakeholders in English and Mandarin.

Lead a Singapore-based technical support team serving global merchants. Responsibilities include setting support goals, shaping global support strategy, mentoring team members, resolving complex technical escalations, collaborating with technology and commercial teams, and monitoring KPIs to improve operational performance. The role requires strong people leadership, web technology knowledge, problem-solving skills, communication abilities, and experience managing geographically distributed teams.

Provide Tier 2 technical support for systems installed on customer vessels. Troubleshoot hardware, software, Linux systems, networks, VSAT connectivity, firewalls, VPNs, and marine equipment integrations. Support remote installations, coordinate with onboard engineers and vessel crews, visit Singapore ports two to three times weekly, document technical findings, escalate complex issues, and participate in on-call support.

Provides frontline technical support for Fireblocks’ SaaS platform across the APAC timezone. Owns customer issues through resolution, performs real-time troubleshooting via Slack, documents cases, escalates complex problems, and collaborates with senior support, Site Reliability, DevOps, Product, and Engineering teams during outages. The role operates within a 24/7 support environment and may include weekend and holiday coverage, but no night shifts.

Provides second-line onsite and remote IT support across Singapore and Southeast Asia. Resolves hardware, software, network, mobile, Microsoft Teams, conference room, and executive technology issues; manages incidents through ServiceNow while meeting SLAs. Supports IT asset lifecycle, procurement, vendors, onboarding, deployments, office moves, and infrastructure projects. Delivers user training and promotes technology adoption while coordinating escalations with specialist teams and vendors.

Provides first-line technical support for Mimecast customers via phone and email. Troubleshoots issues, diagnoses root causes, implements solutions, documents cases, escalates complex problems, maintains knowledge resources, and identifies recurring issues. Requires strong communication, customer service, analytical, organizational, and teamwork skills, along with understanding of internet fundamentals, network routing, and email delivery.

Provide technical support to B2B customers using Metronome, troubleshoot API and integration issues, diagnose escalations with observability tools, develop internal automation, create documentation, and share product feedback with engineering and product teams.

Manage technical support and integrations for a B2B SaaS hospitality platform. Coordinate API and integration issue resolution between customers, technology partners, and internal teams; support partner onboarding, pilots, and launches; maintain integration documentation; uphold quality standards; interpret JSON/XML logs; and communicate technical solutions clearly. The role requires hotel technology knowledge, customer focus, strong communication, attention to detail, and English fluency while working in the Australian time zone.

Provide remote and onsite technical support for cardiovascular imaging software. Diagnose and prioritize customer issues, support infrastructure and clinical workflows, assist with installations and configurations, document cases, resolve pre- and post-sales escalations, and participate in on-call support. The role requires enterprise software deployment experience, Windows and Linux administration, networking, medical imaging technologies, customer communication, and up to 20% travel for onsite visits, training, and events.

Lead and manage APAC (including China) technical support engineers, provide customer-facing troubleshooting for integrations, APIs and payment flows, coordinate incident escalation and resolution with engineering and stakeholders, identify product issues and drive improvements, and help build tools/processes to improve reliability and productivity.

Provides technical customer support for wallet functionality, payments, transactions, and security issues. Investigates logs, dashboards, APIs, and backend services; performs technical triage, monitoring, and incident support; escalates issues with structured diagnostic context; coordinates with engineering and operations teams; maintains runbooks and documentation; monitors community feedback; and contributes to automation, ticket deflection, and process improvements.

Lead technical escalation and crisis response for strategic customers, orchestrating cross-functional vTeams to resolve complex cloud, identity, and M365 issues. Manage incident lifecycle, executive communications, action plans, and post-incident reviews to restore customer trust and drive proactive support improvements.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provides technical support to Oil & Gas and Marine/Offshore clients, including piping system design, installation, maintenance, inspections, troubleshooting, and issue resolution. Collaborates with engineering teams, conducts site visits, prepares technical reports, trains customers and service partners, communicates project updates, supports engineering process improvements, and ensures health, safety, and environmental compliance.

The Technical Support Engineer will analyze and repair customer ASML machines, ensure proper operation, provide support and training, and engage in continuous improvement initiatives.

Serve as a technical/system analyst supporting BAU and incident management, gather and translate business requirements into system specs, analyze system usage/licensing/costs, liaise with stakeholders, and work with enterprise/SaaS platforms. Marine operations or IMOS familiarity is advantageous.

Act as the first contact for customer support, resolving API inquiries, escalating issues, contributing to documentation, and managing developer communities.

Provide on-site and off-site product technical support for vehicle navigation and related hardware/software: troubleshoot, commission, test, investigate warranty issues, liaise with customers and factory support, and deliver technical training.

Provide post-sales technical and field support for Genetec security solutions: diagnose and resolve software/hardware issues, perform on-site installs and PoCs, maintain customer relationships, document cases, collaborate with R&D, and contribute to product and support improvements.

Provide post-sales technical support via phone, email, chat and on-site. Diagnose and resolve hardware, networking, storage and software issues, escalate critical incidents, document tickets and assist R&D. Perform installations, deployments, training, and customer-facing professional services for Genetec security solutions.

Provides advanced technical support for complex semiconductor manufacturing equipment in Singapore and across Asia. Responsibilities include troubleshooting escalated equipment issues, analyzing logs and diagnostic data, determining root causes, developing corrective action plans, supporting onsite recovery and verification, coordinating cross-functional teams, documenting service findings, creating technical procedures and training materials, and supporting installations, upgrades, customer acceptance, and production ramp readiness.

Lead and grow a team of Technical Support Engineers to resolve complex customer issues, partner with Product and Engineering to influence roadmaps, build automations and tooling, monitor team metrics, and champion documentation and knowledge sharing to scale AI-enhanced developer support.

The role involves technical deployment of POS systems, troubleshooting, intern supervision, and office operation support to ensure smooth technical operations.