Top Technical Support Jobs in Singapore

As a Technical Support Analyst at PPRO, you will serve as the first point of contact for client support requests, facilitate communication with payment scheme partners, troubleshoot technical issues, monitor client certificates, and assist with onboarding new clients while ensuring compliance with internal SLAs.

The Technical Support Engineer will focus on product experience optimization, analyze user needs, reproduce and resolve online issues, enhance knowledge bases, conduct data analysis for problem identification, and maintain effective communication among teams to drive solutions.

As a Technical Support Engineer, you will provide post-sales support to customers via various communication methods. Your responsibilities include diagnosing and resolving complex technical issues, performing installations, providing on-site services, and maintaining relationships with customers while documenting issues and contributing to software evolution.

The Technical Support Specialist will provide Tier 2/3 technical support to end-users, handling inquiries via phone, email, or in-person. Responsibilities include diagnosing technical issues, maintaining support documentation, providing end-user training, and performing hardware/software installations. The role involves monitoring system alerts, ensuring customer satisfaction, and consistently optimizing the IT support experience.

The Technical Support Analyst will provide analysis and assistance for various systems and data within the FreedomPay Commerce Platform, supporting clients in the retail and hospitality sectors. The role involves troubleshooting, software support, educating clients, and ensuring effective solutions are presented to customer queries.

The Senior Technical Support Engineer provides technical assistance to clients, investigates issues, collaborates with teams, and documents processes and solutions. They are also involved in educating client services and bringing client feedback to product teams for improvement.