Top Technical Support Jobs in Singapore

Provide technical customer support for Cloudflare Developer Platform products, including Workers, Workers AI, Pages, KV, Stream, R2, D1, and Durable Objects. Troubleshoot HTTP, DNS, networking, web server, database, and internet technology issues through email, chat, phone, and virtual meetings. Collaborate with Technical Operations, resolve support tickets, communicate with customers, and continuously expand platform and troubleshooting expertise.

Provide first-line support to merchants and commercial teams on finance and treasury products. Advise merchant finance teams on platform features, analyze financial pain points, and collaborate with finance product and development teams to improve or create solutions. The role requires financial products experience in banking or fintech, strong analytical and commercial skills, effective communication, decision-making under pressure, comfort with ambiguity, and advanced Excel proficiency.

Provides enterprise technical support for Cloudflare Application Services and Performance products. Diagnoses and resolves complex DNS, HTTP, networking, caching, SSL/TLS, IAM, load balancing, and edge delivery issues. Uses command-line, monitoring, observability, and scripting tools to investigate problems, collaborates with engineering and product teams on mitigations and improvements, and creates technical documentation. Requires customer-facing troubleshooting expertise with globally distributed CDN and reverse-proxy platforms.

Investigate and reproduce production software issues using logs, traces, API responses, and reproducible examples. Coordinate with engineering to validate workarounds, implement supported fixes, and restore customer workflows. Support incident response, communicate technical findings, document investigations, write runbooks and root-cause summaries, improve diagnostic tools, and identify recurring defects. The role requires troubleshooting authentication, permissions, networking, and data-flow issues, along with basic coding and clear technical documentation.

Leads strategic capital projects from concept through commissioning, validation, and operational handover. Develops engineering and process technology roadmaps for pharmaceutical manufacturing capacity and capability. Serves as the site SME for aseptic manufacturing and related operations, drives process optimization and operational excellence, leads investigations and CAPAs, and oversees equipment, facility, utility, automation, and process control upgrades. Supports technology transfers, validation, regulatory compliance, audit readiness, and continuous improvement while mentoring engineering teams.

Lead technical escalation and crisis response for strategic customers, orchestrating cross-functional vTeams to resolve complex cloud, identity, and M365 issues. Manage incident lifecycle, executive communications, action plans, and post-incident reviews to restore customer trust and drive proactive support improvements.

Provides technical support to Oil & Gas and Marine/Offshore clients, including piping system design, installation, maintenance, inspections, troubleshooting, and issue resolution. Collaborates with engineering teams, conducts site visits, prepares technical reports, trains customers and service partners, communicates project updates, supports engineering process improvements, and ensures health, safety, and environmental compliance.

Provides onsite technical support for desktop hardware, operating systems, software, mobile devices, printing, scanning, faxing, and audiovisual systems. Responds to incidents within service levels, maintains technology assets and documentation, supports office moves and infrastructure changes, and assists with business continuity and software releases. The role also collaborates with regional service teams, contributes to process improvements, and delivers responsive end-user support.

Provides onsite technical support for desktop hardware, operating systems, peripherals, mobile devices, audiovisual systems, and office technology. Responsibilities include troubleshooting incidents within service levels, supporting office moves and infrastructure changes, maintaining asset records, assisting with procurement and documentation, and contributing to business continuity and process improvement. The role requires strong customer service, communication, organization, and collaboration skills in a multinational environment.

Provides first-line technical support for Mimecast customers via phone and email. Troubleshoots issues, diagnoses root causes, implements solutions, documents cases, escalates complex problems, maintains knowledge resources, and identifies recurring issues. Requires strong communication, customer service, analytical, organizational, and teamwork skills, along with understanding of internet fundamentals, network routing, and email delivery.

Provides advanced technical support for enterprise customers using Cloudflare Zero Trust products. Troubleshoots identity, device security, authentication, secure application access, networking, cloud, and integration issues. Creates technical documentation, collaborates with Product, Engineering, and Security teams on escalations, supports security incident response, and communicates customer feedback to improve products.

Provides onsite and in-house technical support for TVs and other consumer electronics. Responsibilities include pre-launch product and software testing, device configuration, troubleshooting customer issues, repairs, maintenance, service reporting, and warehouse disposal support. The role requires independent diagnosis, strong communication, willingness to work overtime, a Singapore Class 3 driving license, and at least three years of relevant technician experience.

Leads production application support for mission-critical corporate banking platforms. Responsibilities include L2 incident management, triage, root-cause analysis, system enhancements, observability dashboard development, monitoring across hybrid cloud environments, reliability improvement, risk mitigation, and AI-driven operational automation. Partners with engineering, architecture, infrastructure, product, and business teams while mentoring support analysts and coordinating high-severity incidents.

Provide L2 technical support for Sumsub's B2B platform: troubleshoot and configure integrations, analyze technical issues, own escalations, coordinate with engineering teams, and communicate solutions to clients in English and Mandarin.

Provides technical sales support for LV, MV, and HV power cable products. Reviews specifications, drawings, schedules, and tenders; recommends compliant cable solutions; prepares technical proposals and submittals; delivers presentations and training; resolves application issues; and supports customers throughout project execution. Coordinates with engineering, quality, production, certification bodies, and plants on product certification, type testing, and renewals. Requires strong customer engagement, technical communication, teamwork, and electrical cable expertise.

Operate and support PAM platforms (CyberArk EPV, Conjur) with 24x7 on-call coverage. Manage patching, vulnerability remediation, HA/DR, integrations (OS, DB, middleware, SIEM, IAM, cloud), secrets management for DevOps, incident-response support, documentation, and platform modernization to ensure secure, resilient operations.

Provides advanced technical support for semiconductor manufacturing tools, troubleshooting issues through escalation processes and coordinating solutions with field service and division engineering teams. Delivers technical training to field personnel and customers, supports new product introductions, and develops SOPs and troubleshooting guides for hardware activities. Requires extensive semiconductor industry experience, expertise with PVD, CVD, or Etch tools, strong communication skills, fluent English, and travel throughout Asia.

Lead a Singapore-based technical support team serving global merchants. Responsibilities include setting support goals, shaping global support strategy, mentoring team members, resolving complex technical escalations, collaborating with technology and commercial teams, and monitoring KPIs to improve operational performance. The role requires strong people leadership, web technology knowledge, problem-solving skills, communication abilities, and experience managing geographically distributed teams.

Provide Tier 2 technical support for systems installed on customer vessels. Troubleshoot hardware, software, Linux systems, networks, VSAT connectivity, firewalls, VPNs, and marine equipment integrations. Support remote installations, coordinate with onboard engineers and vessel crews, visit Singapore ports two to three times weekly, document technical findings, escalate complex issues, and participate in on-call support.

Provides frontline technical support for Fireblocks’ SaaS platform across the APAC timezone. Owns customer issues through resolution, performs real-time troubleshooting via Slack, documents cases, escalates complex problems, and collaborates with senior support, Site Reliability, DevOps, Product, and Engineering teams during outages. The role operates within a 24/7 support environment and may include weekend and holiday coverage, but no night shifts.

Leads L2 production support for mission-critical corporate banking applications and distributed online banking platforms. Oversees incident management, triage, root cause analysis, resilience, and 24/7 availability. Designs observability dashboards and end-to-end monitoring across hybrid cloud, container, database, and messaging environments. Partners with engineering, architecture, infrastructure, and business teams; identifies system enhancements, manages risks, mentors support teams, and advances AI-driven automation and remediation.

Provide technical support to B2B customers using Metronome, troubleshoot API and integration issues, diagnose escalations with observability tools, develop internal automation, create documentation, and share product feedback with engineering and product teams.

Provides technical support for semiconductor equipment at customer sites, including escalations, fleet performance, installations, upgrades, troubleshooting, calibration, testing, and engineering development support. Acts as a liaison between customers, field teams, and internal divisions; reviews engineering change orders; analyzes system performance metrics and spending; creates technical documentation; and presents improvements and support plans. Requires frequent cleanroom or laboratory work and extensive travel across Asia.

Supports semiconductor equipment product performance, reliability, and customer satisfaction through new product introductions, failure analysis, technical escalations, site deployments, performance validation, engineering changes, documentation, training, and cross-functional collaboration. Analyzes reliability metrics and technical data, drives corrective actions and design improvements, and supports customer installations, qualifications, calibrations, and operational success.

Lead and manage APAC (including China) technical support engineers, provide customer-facing troubleshooting for integrations, APIs and payment flows, coordinate incident escalation and resolution with engineering and stakeholders, identify product issues and drive improvements, and help build tools/processes to improve reliability and productivity.