Top Technical Support Jobs in Singapore

Lead and manage APAC (including China) technical support engineers, provide customer-facing troubleshooting for integrations, APIs and payment flows, coordinate incident escalation and resolution with engineering and stakeholders, identify product issues and drive improvements, and help build tools/processes to improve reliability and productivity.

Provide post-integration technical support to developers and merchants, reproduce and test issues, install/configure test environments and payment APIs, communicate findings to customers and internal teams, and produce technical documentation and sample code.

Provide technical support for Wise Platform API integrations, troubleshoot REST APIs/webhooks, interpret logs and database queries, act as first-responder in incidents, collaborate with engineering and commercial teams, and contribute product feedback and proactive improvements. Provide 24/5 coverage including some out-of-hours on-call shifts.

Provide L2 technical support for Sumsub's B2B platform: troubleshoot and configure integrations, analyze technical issues, own escalations, coordinate with engineering teams, and communicate solutions to clients in English and Mandarin.

Operate and support PAM platforms (CyberArk EPV, Conjur) with 24x7 on-call coverage. Manage patching, vulnerability remediation, HA/DR, integrations (OS, DB, middleware, SIEM, IAM, cloud), secrets management for DevOps, incident-response support, documentation, and platform modernization to ensure secure, resilient operations.

Lead enterprise Privileged Access Management (PAM) strategy and 24x7 operations, overseeing CyberArk and Conjur platforms. Manage L2 support teams, ensure platform stability, incident and change management, vulnerability remediation, HA/DR readiness, audit compliance, and cross-functional governance with Engineering, Cybersecurity, Infrastructure, and Risk teams.

Design, develop, and support AI-enabled automation and integration solutions across the SEAO region. Build Python- and RPA-based automations, integrate systems via APIs, troubleshoot and maintain solutions, run AI pilots and POCs, document implementations, and collaborate with stakeholders to promote responsible, scalable AI adoption and continuous improvement.

The role involves technical deployment of POS systems, troubleshooting, intern supervision, and office operation support to ensure smooth technical operations.

Provide ownership of technical support tickets for the STARLIMS application: investigate, troubleshoot, resolve or escalate issues, communicate with customers, collaborate with engineering, contribute to knowledge sharing and support process improvements, and perform on-site visits within Singapore as needed.

Provide technical support for ESET products, document issues, escalate problems, troubleshoot, and gather information for higher-level support based on customer requests.

As a Technical Support Engineer, you will provide expert-level support, analyze data related to online transactions, educate customers, and improve support processes while mentoring team members.

This role involves providing technical support at customer sites, handling escalations, system installations, and analyzing performance metrics. Collaborates with engineering teams and generates documentation for improvements and support plans.

The Technical Support Engineer will manage customer requests, troubleshoot technical issues, provide support to B2B clients, and enhance documentation.

Lead technical escalation and crisis response for strategic customers, orchestrating cross-functional vTeams to resolve complex cloud, identity, and M365 issues. Manage incident lifecycle, executive communications, action plans, and post-incident reviews to restore customer trust and drive proactive support improvements.

Early-career technical analyst supporting enterprise systems: gather and document requirements, assist with configuration, testing, integrations, issue resolution, documentation, training, and participate in workshops and solution design.

Provide real-time technical support for Fireblocks' SaaS platform across APAC, own and resolve complex customer issues, troubleshoot APIs, collaborate with SRE/DevOps/Product/Engineering, manage cases meticulously, escalate to senior support during outages, and participate in war room calls as needed.

Provide order and technical support for APAC customers: handle inbound email/phone, process orders and quotations, submit tickets, deliver SaaS technical support, perform basic satellite imagery quality control, manage operational delivery, provide training and on-call support for high-value projects, and collaborate with sales and internal teams to resolve and escalate issues.

Lead and manage a team of technical support engineers, ensuring the stability and performance of Thunes' global payment platform through investigation and resolution of operational issues.

Provide second-level technical support for partner integrations, troubleshoot and analyze issues, perform integration protocol testing, monitor systems using tools like Elastic/Dynatrace/Grafana, work with XML/JSON and REST APIs, and deliver excellent customer service across shift schedules.

The Technical Support Engineer will analyze and repair customer ASML machines, ensure proper operation, provide support and training, and engage in continuous improvement initiatives.

Provide post-sales technical support via phone, email, chat and on-site. Diagnose and resolve hardware, networking, storage and software issues, escalate critical incidents, document tickets and assist R&D. Perform installations, deployments, training, and customer-facing professional services for Genetec security solutions.

Provide on-site and off-site product technical support for vehicle navigation and related hardware/software: troubleshoot, commission, test, investigate warranty issues, liaise with customers and factory support, and deliver technical training.

Serve as a technical/system analyst supporting BAU and incident management, gather and translate business requirements into system specs, analyze system usage/licensing/costs, liaise with stakeholders, and work with enterprise/SaaS platforms. Marine operations or IMOS familiarity is advantageous.

Act as the first contact for customer support, resolving API inquiries, escalating issues, contributing to documentation, and managing developer communities.

Provide post-sales technical and field support for Genetec security solutions: diagnose and resolve software/hardware issues, perform on-site installs and PoCs, maintain customer relationships, document cases, collaborate with R&D, and contribute to product and support improvements.