Lead post-sale customer success for enterprise customers through CSP partners across APAC, driving adoption, value realization, retention and governance. Own customer success plans, health monitoring, executive stakeholder management, cross-functional coordination and escalations. Use AI, analytics and automation to identify risks and opportunities and deliver scalable playbooks.

Lead the APAC Sales Engineering team, executing technical strategy, supporting CSPs and enterprise engagements, and driving revenue growth for IoT connectivity solutions.