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Supports enterprise service desk operations by logging, validating, diagnosing, troubleshooting, documenting, and escalating customer technical incidents. Maintains ticket handling within SLAs and communicates throughout resolution. Gains foundational exposure to Wintel, UNIX, virtualization, cloud computing, desktop operating systems, PC hardware, networking, and Internet technologies while developing analytical, research, communication, and multitasking skills.

Provide 24x7 first-level IT support (12-hour shifts) for DXC clients and vendors: troubleshoot and log incidents, perform initial diagnostics, prioritize/dispatch, escalate major incidents, coordinate with support teams and vendors, monitor SLAs, contribute to knowledge base, submit reports, and support onsite client environments. Must work shifts, be Singaporean, and fully vaccinated.