Hands-on business analyst role combining frontline support, troubleshooting, and project delivery. Act as first point of contact, triage and resolve issues end-to-end, run requirements gathering and UAT, plan and track projects, and apply AI to automate tasks and speed diagnostics while communicating technical issues in plain language.

Provide 24/7 application support for factory operations: receive, diagnose, log, categorize, and resolve incidents; escalate complex issues; collaborate with global teams; document resolutions; and ensure information security compliance for factory clients.

The Campaign Management System Analyst leads the design and delivery of marketing automation solutions, coordinating stakeholders, managing projects, and ensuring compliance with enterprise standards while analyzing business requirements.