Provide 24/7 application support for factory operations: receive, diagnose, log, categorize, and resolve incidents; escalate complex issues; collaborate with global teams; document resolutions; and ensure information security compliance for factory clients.
Work as part of a 24/7 shift team, providing continuous support to ensure uninterrupted factory operations—including nights, weekends, and holidays as scheduled. · Receive and process service requests in accordance with established procedures · Identify and diagnose issues based on provided guidelines · Escalate complex or unresolved incidents promptly to appropriate teams · Log and maintain accurate records of incidents and service requests · Categorize and classify incidents and service disruptions effectively · Document incidents by symptoms and resolutions for future reference · Analyze user-reported problems systematically and identify solutions, including potential side effects · Collaborate with global support teams to quickly diagnose and resolve issues, ensuring systems are restored or responded to as required · Support information security compliance by ensuring all factory clients operate in a secure environment aligned with global policies
Hexaware Technologies Singapore, Singapore, SGP Office
1 Finlayson Green, #09-01, Singapore, Singapore, 049246
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What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
