Maintains the availability, reliability, and performance of Geotab’s global telematics platform. Responsibilities include critical incident response, production troubleshooting, observability, monitoring and alerting improvements, operational automation, system testing, post-incident reviews, and 24/7 on-call support. The role collaborates with development and infrastructure teams to restore services, reduce operational toil, meet SLOs, and improve application resilience across large-scale monolithic and microservices environments.

Leads vehicle data product strategy across Southeast Asia, owning portfolio roadmaps, prioritization, customer discovery, reporting frameworks, and execution from discovery through launch. Partners with designers, developers, data scientists, technical project managers, customers, and senior leaders to align product initiatives with business growth. Uses engagement metrics, product KPIs, customer feedback, and strategic analysis to improve products, validate solutions, communicate product vision, and mentor product managers.

Supports global product operations by maintaining ERP and SKU data, resolving labeling workflows, coordinating import permits and customs documentation, monitoring shipments, provisioning test hardware, and tracking partner feedback and project deliverables. The role collaborates with internal teams, freight forwarders, customs brokers, regional partners, and project leads across Southeast Asia and APAC.