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The role involves managing multiple implementation projects, ensuring timely delivery, and enhancing the project management processes while collaborating with cross-functional teams for a positive customer experience.

Manage and review sales opportunities and order forms for compliance, resolve order discrepancies, facilitate signatures, support marketplace orders, provide sales training, improve order processes, test projects, maintain documentation, meet month-end close deadlines, and perform tasks affecting customer billing and access.

Investigate and resolve complex Service Management escalations for Datadog, lead high-stakes technical calls, mentor global support teams, collaborate with Engineering/Product to improve the platform, and build playbooks, tools, and trainings across on-call, incident, event, case, mobile, and collaboration integrations.

The Enterprise Customer Success Manager is responsible for managing customer relationships, onboarding, driving product adoption, and optimizing contract growth for large enterprise accounts.