Provides multilingual Korean and English customer support for international payment inquiries through phone, chat, email, and other channels. Troubleshoots complex payment issues, guides customers through payment processes, conducts proactive outreach and follow-up, documents interactions, escalates issues, gathers payer feedback, and collaborates with internal teams. The role requires empathy, cultural awareness, adaptability, and proficiency with Zendesk, Google Workspace, Looker, and banking partner systems.

Leads Flywire’s global payer payment experience and customer loyalty strategy, owning checkout, payment flows, localization, notifications, conversion, retention, and customer satisfaction. Modernizes fragmented platforms, partners with engineering and analytics, champions customer insights, drives AI-enabled product development, and leads a global Product Management organization. The role requires executive influence, deep international payments expertise, scalable platform experience, and a strong focus on experimentation and loyalty.

Manage client integrations from discovery through go-live for Flywire payments products. Lead workshops, configure portals, support API/checkout integrations, troubleshoot, provide post-launch support, document processes, and relay client feedback to product teams.