Assisting and providing excellent service to customers by answering queries and product-related concerns

The Executive Assistant provides high-level administrative support to the CEO of a call center, managing schedules, coordinating meetings, handling communications, and performing various administrative tasks. Key responsibilities include administrative support, communication, meeting coordination, project management, confidentiality, and office management. The ideal candidate is highly organized, proactive, and capable of handling sensitive information with discretion.

Conduct comprehensive market research, analyze trends, customer behavior, and competitive intelligence to drive strategic decision-making. Provide insights to support product development, business strategy, and operational adjustments. Collaborate with cross-functional teams to align research findings with business objectives.