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Provide post-sales technical support via phone, email, chat and on-site. Diagnose and resolve hardware, networking, storage and software issues, escalate critical incidents, document tickets and assist R&D. Perform installations, deployments, training, and customer-facing professional services for Genetec security solutions.

As a Partner Success Specialist, you will manage partner relationships, coordinate pre-sales and training activities, and oversee SDK integration processes.

Provide post-sales technical and field support for Genetec security solutions: diagnose and resolve software/hardware issues, perform on-site installs and PoCs, maintain customer relationships, document cases, collaborate with R&D, and contribute to product and support improvements.

Lead APAC marketing to increase brand visibility, drive demand, align with sales and partners, run digital and partner programs, manage agencies and budgets, and develop the regional marketing team.

The Office Administrator will manage daily operations, support HR activities, coordinate meetings, and liaise with vendors at the APAC office.

Lead APAC commercial strategy and sales execution for Genetec. Drive profitable growth, partner and market development, tender responses, solution design, and manage and coach regional sales teams to meet KPIs.