Manage partner-generated leads, identify and pursue prospective clients, address customer inquiries, and support quotations and service agreements. Build relationships with business customers and driver partners, identify service improvements, communicate customer feedback to Operations, and complete operational tasks on schedule. The role requires collaboration across teams and knowledge of supply chain, e-commerce logistics, warehousing, and freight forwarding.

The Operations Executive manages incoming calls and driver/client requirements, oversees order taking and route planning, recruits staff, maintains documentation, and ensures timely operations while supporting strategic initiatives.

Responsible for delivery route planning, processing client orders, analyzing KPIs, and maximizing fleet utilization while ensuring team productivity.