The Project Manager will oversee the lifecycle of internal and customer implementation projects, ensuring timely delivery and quality standards. Responsibilities include planning, client account management, resource coordination, risk assessment, and the adoption of best practices. The role involves maintaining strong client relationships and ensuring successful onboarding and ongoing support for Premier Customers.

The IT Helpdesk Technician provides dedicated technical support to VIP users, resolving hardware, software, and connectivity issues. Responsibilities include maintaining devices, collaborating with IT teams for complex issues, documenting solutions, and educating users on technology best practices, all while maintaining professionalism.