As a Customer Support Associate, you will provide exceptional care to Convera customers by addressing inquiries, resolving issues, and continuously improving service quality. You will operate in a hybrid role, engaging with clients primarily via phone and email to ensure a positive customer experience, while also supporting team objectives and reporting needs.

The Digital Relationship Manager at Convera is responsible for maximizing client retention and upselling by managing a portfolio of 500-600 SME clients. Key responsibilities include client onboarding, promoting self-service models, engaging in team targets, providing client feedback, and leveraging data analytics for growth opportunities.

The Senior Manager, Compliance oversees compliance programs for Convera Singapore in financial crime and regulatory matters. Responsibilities include managing the compliance strategy, reporting AML risks, ensuring regulatory reporting is accurate, and leading compliance audits and inspections. The role requires interaction with senior management to establish strategic plans and guiding the execution of compliance programs.