Manages partner success across APAC resale partners, supporting onboarding, enablement, adoption, business reviews, customer health, escalations, and operational consistency. Builds relationships with partners and internal teams, resolves conflicts, communicates regional insights, and drives customer and partner outcomes. The role collaborates cross-functionally with Sales, Product, Marketing, Support, Services, and regional leadership, with travel of up to 30% across APAC.

Leads strategic GSI alliances across Southeast Asia, developing executive relationships, joint business plans, partner practices, certified delivery capacity, co-selling opportunities, and pipeline. Collaborates with sales, marketing, product, services, and customer success teams to drive partner-led deployments, customer outcomes, and revenue growth. Represents regional insights in the global alliance program and tracks pipeline, bookings, certifications, and joint wins.

Leads NiCE’s APAC partner business across India, the Middle East, ANZ, Japan, and Southeast Asia. Owns partner strategy, ecosystem development, partner-sourced revenue, pipeline management, executive relationships, and joint go-to-market initiatives with GSIs, hyperscalers, BPOs, and resellers. Manages and develops 8–10 partner managers, drives AI-first CX enablement, represents NiCE at regional events, and reports on partner performance and market trends.