Provides technical support for key customer accounts by analyzing equipment and process issues, coordinating root-cause resolution, supporting beta evaluations and installations, training customers, issuing technical updates, and driving engineering improvements. The role involves troubleshooting multidisciplinary problems, tracking escalations, maintaining customer-specific technical information, reporting progress to management, and ensuring adherence to quality and business processes.

Support validation and audit activities, assist daily QA operations, maintain the QMS, investigate customer complaints, and help qualify and improve suppliers while ensuring accurate documentation and adherence to SOPs.