A Product Specialist at JLL empowers users by providing product subject matter expertise and support insights for a specific product group. Responsibilities include resolving user support cases, managing back-end hand-offs, enhancing product delivery processes, and ensuring a seamless user experience. The role involves UAT testing, building training materials, maintaining product expertise, and recommending updates for continuous improvement.

Serve as a leader and mentor for a global team of data analysts, act as a subject matter expert in real estate portfolio planning, solve critical data problems, identify opportunities for data-driven strategies, conduct exploratory meetings to enhance portfolio planning, translate business requirements into technical specifications, produce visualizations for stakeholder engagement, and evaluate team performances.

The Manager, Product Support at JLL is responsible for leading a team focused on building efficient support processes, managing service tools, and providing subject matter expertise. They collaborate with internal and external stakeholders to ensure high-quality product support and user experience. This role also involves overseeing support operations, coordinating with various partners, driving application best practices, and continuously improving the user-facing experience of JLLT's technology products.