Business Support Analyst, SEA and APAC

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Business Support Analyst, SEA and APAC

Corporate Solutions (Work Dynamics)

POSITION OBJECTIVES

• Principal support to the SEA Cluster Head on business operation matters/ deliverables between JLL and Line of Business (LOB). Provide support and guidance to the Property Management team. Support to enforce initiatives and operational efficiency and the workplace experience.

• Observe up-to-date HLP headcount plan, analyze trends to cluster head for strategic planning.

• Observe/ Analyse space utilization to cluster head for strategic planning

• Maintain good occupancy record.

• Manage/ validate system approval on the GL, Concur, Ariba, Rents payments, Tririga, EMS, PASSPORT, Contingent workers, TPO, RCSA process, etc.

• Keep up-to-date Crisis Management Plan, inventory, training, latest policies

• Maintain good client relationship. Be proactive in providing professional and trusted advise to LOBs on country matters

• Maintain a good organization of department records/ centralized storage to prepare for audit at any times.

MAJOR RESPONSIBILITIES

Strategy support/ analysis

• Observe changes in HLP headcount plan, analyze trends, implications to the portfolio in order for GRE to react timely to real estate changes.

• Assist in obtaining business requirements, stacking plan analysis/ presentation, support real estate strategy and presentation

Operations Management

• Provide support to the Cluster Head on dealing with user inquiries/ Operational matters/ follow ups. ‘One stop service for LOBs’.

• Lead/ support new regional/ global initiatives and roll out.

• Work closely with various internal functional groups; finance, design and construction, risk and control, real estate consultants, lines of business, etc., as appropriate in ensuring reports, matrices are updated in a timely basis.

• Manage system in ensuring Contingent workers, CWOC, PASSPORT, EMS, Ariba, Concur payments, rents variance, GL substantiation are validated on a timely manner. Maintain JPM TPO/ TPI process per compliance requirements.

• Maintain accurate occupancy record, allocation by LOBs.

• Observe utilization of various spaces including TP, building occupancy, choice seat patterns that will help GRE to continue plan/ manage the right type of facilities in the work place. Support W@JPMC that will further optimize work place efficiency.

• Support on GRE budget/ forecast/ spend analysis/ saving initiatives

• Liaise with the landlord on day to day operational issues

• Keep appropriate records/correspondence relating to the lease, original leases, landlord, statutory authorities and other important third parties; BCP, call tree tests, internal approvals, commitments, etc. for audit proof

• Risk management through the self-assessment process, resiliency planning and testing.

Transaction Management:

• Support and ensure that all leases are managed and renewed in a timely manner

• Support Transaction/ lease negotiations process partnering with GRE Transaction team, Landlord, Legal (internal/ external) , etc.

Design and Construction

• Manage the coordination of churn/ small projects between LOBs and Property Management. Report on a weekly basis any issues.

• Liaise with landlords, vendors and our own support team on project issues. Work with Design and Construction and Property Management team. Assist in obtaining business requirements.

• Keep appropriate records relating to the contracts and important correspondence with the landlord, vendors, statutory authorities and other third parties;

• Keep updated record of all internal approvals, business requirements.

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Ideal Experience

• University Graduate.

• Knowledge in one or more of the discipline of Real Estate, Architecture, Property Management, Engineering, Surveying or any other building related subjects.

• Have a strong customer and service delivery focus. Able to manage user expectations in regards to service delivery.

• Ability to think laterally and creatively when analyzing and solving problems.

• Excellent planning and organizational skills to prioritize work and meet deadlines.

• Good understanding of financials. Strong analytic ability

• Sound computer skills. Expertise in all Microsoft Applications

• Effective interpersonal, communication and collaborative skills. Proactive.

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

• Demonstrates proactive & professional approach to customer service and stakeholder engagement

• Has a natural hospitality-orientated communications acumen

• Ability to interact with a wide range of client staff, including senior levels

• Ability to manage conflict and balance between client and firm requirements

• Has a customer service oriented attitude

Program Management & Organizational Skills – ‘I am Proactive’

• Excellent planning & organizational skills to prioritize work and meet tight deadlines

• Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

• Capacity to deal with ambiguity and solve complex problems effectively

• Analytical, proven ability to solve problems using a quantitative approach

• Proven ability to employ holistic approaches and looks at long term solution

Other Personal Characteristics

• Natural communicator who enjoys engaging at all levels

• Self-motivated and confident

• Exhibits honesty & trustworthiness

• Open to new ideas & willing to challenge status quo

• Works well with diverse teams from various countries/cultures

• Organised

KEY STAKEHOLDERS

Management Staff

Client Representatives

Client Occupants / End-users

Vendor Staff

Landlords

DIRECT REPORTS

Executive Director, SEA Cluster Head (Client) and APAC Operations Director

INDIRECT REPORTS

Workplace Experience Cluster Lead– site level

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.