Provide technical support and account management for small and mid-size publishers. Assist with publisher onboarding, integrations, configuration changes, troubleshooting, and optimization. Manage client cases through Salesforce, document progress, communicate with clients, and support business reviews. Use tools including Looker and Confluence while building expertise in ad technology, products, and operational processes. Contribute to internal documentation and collaborate with sales, account management, development, and marketing teams.