Provide technical support and account management for small and mid-size publishers. Assist with publisher onboarding, integrations, configuration changes, troubleshooting, and optimization. Manage client cases through Salesforce, document progress, communicate with clients, and support business reviews. Use tools including Looker and Confluence while building expertise in ad technology, products, and operational processes. Contribute to internal documentation and collaborate with sales, account management, development, and marketing teams.
About Index Exchange:
Index Exchange is a globally trusted independent supply-side platform, powering intelligent decisioning that maximizes value for media owners. As a neutral, conflict-free exchange, we help media owners connect more effectively with the world’s leading brands, enabling marketers to achieve stronger performance while advancing efficiency, transparency, and quality across the programmatic ecosystem.
With more than 20 years of industry leadership, we continue to accelerate the ad technology evolution by applying intelligence closer to the impression and reducing waste across the supply chain. Through radically transparent practices and exceptional standards, we deliver long-term value for media owners, marketers, and partners worldwide.
What’s it like to work at Index?
Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're not just buzzwords.
We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution?
The Solutions Consulting team at IX operates at the intersection of Sales, Account Management, Software Development, and Marketing. As a Solutions Consultant, you will support the delivery of technical solutions for small to mid-size publishers, gaining exposure to multiple aspects of the customer lifecycle. You will provide technical assistance, manage publisher accounts, and troubleshoot issues, working alongside cross-functional teams in a fast-paced, technology-driven environment.
What we’re looking for:
- Motivated & Adaptable: You thrive in a fast-evolving environment, with a strong desire to learn and grow in the field of digital media and AdTech.
- Technically Curious: You have an interest in understanding technologies, platforms, coding languages, and the evolving AdTech landscape.
- Process-Oriented: You are detail-focused and driven by processes, but you are also willing to identify areas for improvement and propose new approaches.
- Organized & Efficient: You are adept at prioritizing tasks, managing your workload, and meeting deadlines consistently.
- Collaborative Team Player: You enjoy working in a team environment, sharing knowledge, and contributing to group success.
- Inquisitive & Eager to Learn: You ask questions when needed and are committed to building confidence in operational processes, Index products, and industry trends.
Here’s what you’ll be doing:
- Technical Support for Publishers: Provide hands-on technical support to small and mid-size publishers in account management, troubleshooting, and account configuration changes.
- Integration Expertise: Assist in onboarding new publishers, ensuring successful integration and optimization using Index’s publisher journey workflow.
- Day-to-Day Task Management: Use internal tools such as Salesforce ticketing systems to manage tasks, document progress, and keep client cases up-to-date.
- Tool Mastery: Become proficient in internal and external systems such as the Index UI support portal or Confluence, business intelligence tools like Looker, and other tools necessary for delivering solutions and troubleshooting client issues.
- Client Communication: Engage with clients through various channels, including email, Salesforce tickets, and video calls. Attend Quarterly Business Reviews (QBRs) as requested by the account management team to support client relationships and provide technical insights.
- Stay Informed on Products: Continuously update your knowledge on the latest product releases and operational procedures through internal training.
- Documentation: Contribute to internal documentation, capturing learnings and best practices to support the broader team.
Here's what you need:
- Education: College degree in Computer Science, Engineering, or a related technical field.
- Experience:
- 3+ years of experience in Ad Operations, Solutions Consulting, or a related technical role.
- Familiarity with ad technology and operations, including ad tags, pixels, and HTTP.
- Technical Skills:
- Ability to read and write basic SQL queries.
- Basic knowledge of JavaScript for troubleshooting or light coding.
- Familiarity with the following languages and formats: JSON, XML, CSV, CSS
- Experience in STV, including knowledge of ad podding and the streaming ecosystem is a bonus
Why you’ll love working here:
- Comprehensive health, dental, and vision plans for you and your dependents
- Paid time off, health days, and personal obligation days plus flexible work schedules
- Competitive retirement matching plans
- Equity packages
- Generous parental leave available to birthing, non-birthing, and adoptive parents
- Annual well-being allowance plus fitness discounts and group wellness activities
- Employee assistance program
- Mental health first aid program that provides an in-the-moment point of contact and reassurance
- One day of volunteer time off per year and a donation-matching program
- Monthly town halls and regular community-led team events
- Multiple resources and programming to support continuous learning
- A workplace that supports a diverse, equitable, and inclusive environment – learn more here
Equal employment opportunity
At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.
Accessibility for applicants with disabilities
Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.
If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.
Index everywhere, Index anywhere
Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.
AI Disclaimer: Automated tools including artificial intelligence may be used to assist in screening and assessing applicants for this role. All hiring decisions involve human review.
Vacancy Status: This posting is for an existing vacancy.
Index Exchange Singapore, Singapore, SGP Office
80 Robinson Road#02-00 , Singapore, Singapore, 068898
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