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As a Client Care Representative, you'll provide superior customer service by answering calls, managing concurrent chat sessions, assessing needs, and resolving issues promptly. You'll be responsible for tracking customer requests, maintaining productivity, and working in a scheduled environment, including potential overtime and night shifts.

As a Team Leader, you will manage daily team performance, ensuring service quality objectives are met. You will provide leadership and coaching to team members, facilitate employee retention and recruitment, and foster a positive work environment. Responsibilities also include analyzing performance metrics, facilitating change, supporting continuous improvement, and maintaining effective communication with the team and members.

The Tele-Interviewer conducts recorded interviews with clients to gather and document their medical and lifestyle information, assists with follow-up calls, keeps advisors updated on cases, and answers client questions about the interview process.