Top Tech Jobs & Startup Jobs in Singapore

The Strategic Account Executive at Ping Identity is responsible for managing an assigned territory with a focus on acquiring new customers and upselling existing accounts. This role includes creating sales plans, positioning value propositions, negotiating contracts, and collaborating with internal teams to enhance customer feedback and sales strategies.

As a Senior Customer Success Outcome Manager, you will serve as a primary contact for large enterprise customers, ensuring alignment with their strategic goals. You will engage with customer executives, track the impact of Ping solutions, and collaborate with multiple teams to improve customer experiences. Your role includes preparing success plans and presenting business reviews, while demonstrating an understanding of customer needs. Occasional travel to customer sites may be required when safe.

The Escalations Manager will handle complex technical issues, ensuring customer satisfaction by managing escalations, facilitating high-priority incidents, and coordinating with various teams. This role includes analyzing escalation trends, conducting post-mortem reviews, and tracking customer satisfaction metrics.