Leads airline account management across Southeast Asia, acquiring new customers, expanding existing partnerships, and driving upsell and cross-sell opportunities. Builds trusted client relationships, negotiates contracts, manages service delivery, supports commercial and operational projects, represents customer needs internally, and oversees CRM records, billing, collections, proposals, and RFP responses. The role is accountable for contract value, revenue objectives, customer satisfaction, and long-term business growth.

Oversee Level 1 customer support, enhance service quality, ensure SLA compliance, manage team performance, drive process improvements, and collaborate with various departments.