Supports SaaS customers with invoicing, provisioning, payment processing, renewals, crediting requests, compliance, and account inquiries. Coordinates with sales, finance, legal, marketing, and security teams, manages escalations, researches customer questions, and improves business processes. Communicates through email, chat, and phone while using Salesforce, Zuora, and Ironclad to deliver timely customer and account-team support.

Sell Qualtrics XM SaaS to mid-market Thailand accounts from the Singapore office. Build pipeline, manage full sales cycles, engage senior stakeholders, negotiate and close deals, coordinate internal teams for proposals and handovers, and grow regional revenue while applying market and competitive insights.