The Senior Customer Support Engineer at Fivetran is responsible for managing customer cases from troubleshooting to resolution, ensuring customer success. This role involves collaborating with customers, engineering teams, and contributing to the knowledge base. The engineer must have extensive experience in databases and networking, exhibit strong problem-solving skills, and maintain a proactive attitude towards customer issues.

Fivetran

Senior Customer Support Engineer

20 Days Ago

3 Locations

Remote

Hybrid

1,200 Employees

Senior level

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1,200 Employees

Senior level

Big Data • Cloud • Software • Database

At Fivetran, the Senior Customer Support Engineer will partner with customers to provide exceptional support and solutions. Responsibilities include designing troubleshooting tools, leading projects, onboarding new staff, managing escalations, and maintaining customer relations across various channels in a 24x7 environment.

Fivetran

Business Development Representative - Commercial & Enterprise

20 Days Ago

3 Locations

Hybrid

1,200 Employees

Junior

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1,200 Employees

Junior

Big Data • Cloud • Software • Database

The Business Development Representative at Fivetran focuses on expanding the customer base by identifying key decision-makers, mapping accounts, and generating meetings within Enterprise accounts. Responsibilities include managing inbound and outbound leads, executing strategic sales processes, and collaborating with cross-functional teams to exceed revenue goals.

Fivetran

Customer Support Engineer II

20 Days Ago

3 Locations

Remote

Hybrid

1,200 Employees

Senior level

Apply

1,200 Employees

Senior level

Big Data • Cloud • Software • Database

The Customer Support Engineer II at Fivetran will be responsible for troubleshooting customer incidents, ensuring timely resolution, and collaborating with internal teams for effective solutions and enhancements. This role involves working in a global, fast-paced environment and requires strong analytical and communication skills, with a focus on customer advocacy and support.

Fivetran

Senior Software Development Engineer in Test

20 Days Ago

3 Locations

Hybrid

1,200 Employees

Senior level

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1,200 Employees

Senior level

Big Data • Cloud • Software • Database

The Senior Software Development Engineer in Test at Fivetran will enhance and maintain test automation tools and frameworks, coach engineers in automation practices, and contribute to improving product quality through end-to-end test support and collaboration with product development teams.

Fivetran

Manager, Engineering

20 Days Ago

3 Locations

Hybrid

1,200 Employees

Senior level

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1,200 Employees

Senior level

Big Data • Cloud • Software • Database

The Engineering Manager at Fivetran will lead a team of engineers, collaborating with product managers and other stakeholders to enhance the Fivetran Data Platform. Responsibilities include developing team members, recruiting top talent, resolving obstacles in software delivery, and promoting continuous improvement within the team.

Fivetran

Systems Support Specialist I

20 Days Ago

3 Locations

Hybrid

1,200 Employees

Mid level

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1,200 Employees

Mid level

Big Data • Cloud • Software • Database

The Systems Support Specialist I provides technical support and troubleshooting for Salesforce and other applications, working with users to resolve high priority issues. Responsibilities include root cause analysis, administration of internal applications, and driving process improvements.

Fivetran

Senior Systems Engineer - Finance Systems

20 Days Ago

3 Locations

Hybrid

1,200 Employees

Senior level

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1,200 Employees

Senior level

Big Data • Cloud • Software • Database

The Senior Systems Engineer will maintain and enhance NetSuite and collaborate on financial technology initiatives. Responsibilities include configuring modules, developing workflows, creating reports, troubleshooting issues, and supporting system upgrades, while ensuring process alignment with business needs.

Fivetran

Solution Architect, Enterprise

20 Days Ago

4 Locations

Hybrid

1,200 Employees

Senior level

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1,200 Employees

Senior level

Big Data • Cloud • Software • Database

As a Solution Architect at Fivetran, you will empower businesses to gain insights from their data through project delivery, customer onboarding, and technical support. You will utilize your expertise in data integration technologies and cloud services to advise clients, create automation solutions, and serve as a liaison between customers and internal teams, ultimately driving value and customer satisfaction.

Fivetran

Software Engineer II - Data Application Platform

20 Days Ago

3 Locations

Hybrid

1,200 Employees

Mid level

Apply

1,200 Employees

Mid level

Big Data • Cloud • Software • Database

In this role, the Software Engineer II will contribute to Fivetran's core application platform, focusing on building and maintaining reliable, secure, and scalable data processing services. The engineer will collaborate with various teams and support feature development while continuously improving code quality and performance.