Lead and scale APAC post-sales operations: own regional operating model, lead analysts, partner with CS/Support/Services, deliver programs, implement automation and AI-enabled improvements, and provide executive reporting and regional feedback to global standards.

Manage end-to-end renewals for a regional SaaS account portfolio, driving retention and on-time renewals. Proactively identify churn risks, lead commercial negotiations, coordinate partners and internal stakeholders, maintain Salesforce/forecasting accuracy, and mentor junior team members.

Drive land-and-expand enterprise sales across segments (especially public sector). Qualify opportunities, manage full sales cycles, present proposals, cultivate executive relationships, and expand accounts through upsell and cross-sell.