Leads Botify’s APAC customer success and commercial operations, owning retention, renewals, account expansion, and regional revenue growth. Manages and develops a six-person cross-functional team while maintaining executive client relationships, overseeing customer value delivery, and coordinating with global functions. Establishes account plans, manages customer health and at-risk processes, drives forecasting and reporting, and ensures operational rigor across Salesforce.com, Catalyst, and global account management workflows.