The Senior Customer Success Manager at BlackLine delivers post-sales efforts to assigned customers via a consultative Customer Success program strategy. They work with customers to optimize adoption of subscribed licenses and products, prevent attrition, enhance customer health and satisfaction, and align success planning with customer goals and objectives. The Senior CSM acts as a mentor, leads customer events, and fosters trusted advisor relationships with key customer stakeholders.

The Project Manager at BlackLine works with customers, partners, and internal stakeholders to drive projects to successful outcomes. Responsibilities include creating implementation plans, coordinating project teams, tracking project financials, and managing project risks. The role also involves maintaining relationships with customers and partners, providing status reporting, and enforcing best implementation practices.

The Senior Presales Consultant at BlackLine performs and demonstrates all of BlackLine's accounting modules to prospective customers, supports the sales team, and exceeds prospective client expectations.