Handle and process APAC healthcare, casualty and professional indemnity claims: register, review, reserve, investigate, negotiate settlements, instruct counsel, manage customer/intermediary interactions, organise suppliers, escalate complex cases, support colleagues, prepare reports, and ensure legal and policy compliance.

Technical lead for APAC digital strategies: design, prototype, build and support services and front-end applications; build web integration and monitoring; lead requirements, design and code reviews; manage production support, releases and incident resolution.

Lead requirements gathering, system analysis, UX-aligned design, and user acceptance testing for Direct-To-Consumer IT products. Produce user stories, wireframes/prototypes, process documentation, data mapping, and UAT plans. Collaborate with product owners, scrum teams, stakeholders; mentor other analysts and support QA and testing activities.