Handle customer inquiries through calls and email, escalate issues, provide customer support, process sales agreements, schedule IoT device installations, and assist with administrative and ad hoc duties.

Manage and grow relationships with corporate customers, educate clients on product features, identify upsell/cross-sell opportunities, resolve inquiries with internal teams, maintain CRM records, and meet retention, engagement, and revenue targets through proactive consultative support.

Manage after-sales team to meet KPIs, improve cross-department coordination, optimize operational processes, boost customer satisfaction and retention, handle escalations, and produce weekly/monthly reports while training and leading staff.