Lead and mentor a Southeast Asia engineering team; ensure code quality and testing; drive project progress; define integrations strategy; design, build, and maintain third-party integrations; align engineering efforts with product and leadership.

Owns post-onboarding relationships for 200–250 Growth-tier SaaS accounts. Responsibilities include monitoring account health, improving retention and renewals, validating data quality, managing escalations, coordinating with Sales, Finance, Product, and Engineering, maintaining customer records, and developing scalable digital customer success playbooks, health scoring, automated outreach, and self-service content.

Drive simplification and automation of tax operations for a B2B SaaS product. Gather requirements, launch automation features, partner with engineering, design, and operations, and integrate third-party tools to deliver end-to-end solutions.