Leads global sales operations by analyzing KPIs, preparing dashboards and reports, improving sales processes, coordinating commercial initiatives, and evaluating new market opportunities. Partners with sales, marketing, finance, payments, and compliance teams to improve productivity, reporting accuracy, and execution. Provides insights and recommendations to leadership while supporting market tests and broader commercial projects.

Manages Korean direct clients by supporting onboarding, deposits, trading activation, retention, reactivation, account requests, and issue resolution. Assists key account managers with client servicing, campaigns, operational coordination, reporting, and escalations. Coordinates with compliance, payments, product, technology, marketing, and operations teams while ensuring regulatory compliance and prompt reporting of market abuse or financial crime concerns.