Top Tech Jobs & Startup Jobs in Singapore

Manage customer enquiries for life and health insurance products across phone, email, and digital channels. Resolve complaints, appeals, and escalated cases; document interactions; coordinate with internal teams; maintain service standards and SLAs; prepare operational reports; support process improvements; and ensure compliance with company policies and regulatory requirements.

Manage customer enquiries, complaints, appeals, and case resolution for life and health insurance products across phone, email, and digital channels. Document interactions, provide accurate product and claims information, meet service-level targets, prepare operational reports, maintain compliance, and collaborate with internal teams. The role also supports process improvements, escalations, customer experience initiatives, and accurate record maintenance.

Manage relationships with financial adviser partners, drive sales growth, execute campaigns and events, provide partner and customer support, coordinate application requirements, and improve channel operations. The role also involves coaching advisers, supporting strategic propositions, maintaining business relationships, and achieving team and business targets within the financial services industry.

Supports the Distribution Management team through onboarding, agency management, operational process coordination, business initiatives, stakeholder engagement, and continuous improvement activities aimed at business growth and operational efficiency.

Leads enterprise technology transformation, including core platform modernization, digital initiatives, AI adoption, and technology-enabled business change. Owns transformation roadmaps, large-scale program delivery, governance, risk, budgets, benefits realization, executive stakeholder alignment, vendor ecosystems, and organizational adoption. Builds and develops transformation teams while ensuring strategic technology investments deliver measurable improvements in productivity, efficiency, and business performance.

Leads a team of Financial Consultants and Insurance Advisers to achieve sales targets, execute sales strategies, maintain service and regulatory standards, monitor performance, develop team capabilities, and implement department policies and procedures.

Provides holistic financial planning and personalized wealth strategies covering protection, investments, retirement, accumulation, and legacy planning. Conducts financial discovery, portfolio discussions, and periodic reviews while coordinating closely with Income Financial Advisors. Builds trusted client relationships, communicates recommendations and updates, maintains accurate documentation, and ensures plans adapt to changing client needs and market conditions.

Leads the Personal Lines consumer general insurance portfolio, overseeing product strategy, proposition development, product delivery, portfolio performance, governance, regulatory compliance, transformation, stakeholder engagement, and team leadership. Drives market growth and customer value across Travel, Personal Accident, Home, Pet, Golfer, and other consumer insurance products while partnering with Distribution, Actuarial, Marketing, Finance, Operations, Claims, Technology, regulators, reinsurers, and industry bodies.

Processes life and health insurance policy servicing transactions, prepares customer letters, reviews staff work, and supports process improvement projects and company-wide initiatives. The role requires attention to detail, effective communication, multitasking, teamwork, and the ability to meet tight deadlines while handling concurrent projects.

Designs, delivers, and evaluates training programs for a financial services sales force, including induction, sales and soft skills, product, advisory process, and e-learning. Develops competency assessments, maintains compliant training materials, monitors training KPIs, and partners with stakeholders to address training needs. Requires financial services sales or training experience, relevant CMFAS certifications, insurance knowledge, and strong communication skills.