Manages client relationships and assigned branding, packaging, and design projects from briefing through implementation. Coordinates creative teams, suppliers, timelines, budgets, documentation, and quality standards while supporting proposals, pitches, financial tracking, forecasting, client growth, and new business efforts. The role also coaches junior colleagues, contributes to industry research and awards, and uses AI tools to improve agency workflows and client communication.

Manage day-to-day client relationships and branding or design projects, translating client needs into briefs and ensuring delivery on time, within budget, and to a high standard. Coordinate cross-functional teams, timelines, estimates, budgets, reporting, and client approvals. Support proposals, account growth, forecasting, pricing, and profitability while maintaining strong client communication and documenting project outcomes.