Provides Tier-2 IT support for Singapore and APAC users, including hardware troubleshooting, conference-room AV, workstation maintenance, laptop imaging, onboarding and offboarding, ITSM ticket handling, network-room support, inventory management, reporting, and SLA monitoring. Requires Microsoft 365, Okta, IT security, networking, device hardening, and professional English communication skills. Experience with APAC support, asset management, MDM tools, and reporting is preferred.