Leads customer success across APAC, owning retention, product adoption, and satisfaction. Builds and develops regional CS leadership and CSM teams, aligns execution with global strategy, establishes customer engagement cadences, and partners with Sales, Renewals, Operations, and Product to improve customer outcomes and expansion.

Leads pre-sales solutions engineering across APJ, conducting consultative discovery, tailored product demonstrations, technical validation, proof-of-concepts, RFP responses, security questionnaires, and commercial support. Partners with sales, product, customer experience, onboarding, and channel teams to close complex enterprise deals and influence the roadmap. Requires fluent English and Japanese, strong SaaS and enterprise technology expertise, executive presentation skills, and 20–30% APJ travel. The role is hybrid in Singapore with two required office days weekly.