The Operations Support Specialist ensures the timely delivery of medical supplies to patients, manages booking and order details, communicates with Local Service Providers, provides shipment updates, maintains records, offers customer support, escalates issues when necessary, and serves as backup for the Operations Support Supervisor.

The Customer Study Set-Up Representative manages the setup and tracking of client studies in the CRYOPDP System, ensuring accurate data entry and timely communication with local service providers. They handle customer inquiries, resolve issues, maintain records, and support the Study Set-Up Manager as needed.