The Senior Business Analyst will connect clients with the organization, diagnose business challenges, and propose solutions to improve service delivery efficiency. They will analyze client data, generate reports, and implement best practices to enhance business processes.

The Business Analyst will serve as a link between the company and customers, diagnosing and resolving technical issues while providing exceptional customer service. Responsibilities include troubleshooting, documenting solutions, developing preventive measures for customer support, and analyzing support trends to inform business needs.