Lead and grow an APJ Customer Success organization to drive partner adoption, retention, renewals, and expansion for Saviynt's identity security platform. Set strategy and KPIs, coach managers and CSMs, oversee operational processes and tooling, monitor health metrics, resolve escalations, and advocate partner feedback cross-functionally to improve product, adoption, and revenue outcomes.

The Senior Customer Success Manager drives customer adoption of Saviynt's services, ensuring alignment with business objectives, and providing advisory services to enhance satisfaction and retention.