Provide day-shift APAC product support for Ashby customers: own complex SaaS tickets end-to-end, troubleshoot integrations, reproduce issues, guide customers on workflows, escalate appropriately, and contribute to projects that improve support processes and automation.

Provide technical support for Ashby customers by diagnosing and resolving integration, API, and product issues; analyze logs and patterns to drive product improvements; create documentation and enablement materials; collaborate with engineering and support to escalate and resolve complex problems while ensuring excellent customer experience.