Manage luxury-brand client accounts and customer experience projects from briefing through delivery. Build long-term client relationships, coordinate internal and international teams, manage stakeholders, budgets, and deliverable quality, and present insights to executive stakeholders. The role also involves developing methodologies and solutions, providing expert advice, leading projects autonomously, and delivering white-glove service.

As a luxury brand evaluator, assess customer experiences at premium brands via store visits or online evaluations, providing feedback to enhance services.