Jobs at EPOS

Manage end-to-end recruitment for business and corporate functions on a six-month contract. Responsibilities include sourcing, screening, interview coordination, offer negotiation, pre-onboarding, talent pipeline development, hiring-manager partnership, candidate communication, ATS maintenance, referral-program support, reference checks, and recruitment reporting.

Owns Singapore demand generation and customer acquisition through paid media, funnel optimization, conversion testing, and data-led experimentation. Manages Google and Meta campaigns, budgets, targeting, bidding, and audience development while tracking lead quality, acquisition costs, conversion rates, pipeline contribution, and return on marketing spend. Collaborates with Business Development, Creative, Product, agencies, and vendors to improve campaign performance and support revenue growth.

Supports internal communications and employee engagement initiatives by drafting announcements, newsletters, email updates, and campaign content. Assists with HR events, town halls, employer branding, and culture programs; creates visual assets using Canva or PowerPoint; maintains communication calendars; coordinates with stakeholders; tracks campaign participation; and contributes to HR projects.

Owns the development and continuous improvement of hardware-enabled products and supporting digital platforms. Responsibilities include gathering requirements, coordinating hardware and software integration, managing testing and UAT, supporting pilots and rollouts, prioritizing enhancements, monitoring adoption and performance, resolving product issues, maintaining documentation, and aligning implementations across markets. The role partners with engineering, operations, customer service, sales, and other technical and commercial stakeholders.

The Product Manager will lead digitalisation and data transformation initiatives across merchant operations and internal business platforms. Responsibilities include defining product strategy, converting manual workflows into measurable digital processes, developing dashboards and performance metrics, leading system enhancements, partnering with Engineering and Data teams, improving internal system adoption, and optimizing products through data analysis. The role also supports regional standardization and operational governance.

Develops customer-focused e-commerce and marketing content by translating EPOS product features into FAB-based narratives. Creates product listings, campaign pages, social content, and multimedia strategies; manages video production agencies, timelines, budgets, and deliverables. Collaborates with Marketing, Product, and Sales teams, analyzes engagement, CTR, and conversion metrics, conducts A/B testing, maintains content libraries, and ensures brand consistency and platform compliance across Malaysia and Singapore.

Supports SME merchant onboarding and success for a WhatsApp-integrated loyalty platform. Responsibilities include designing marketing assets, conducting market research, executing campaigns, monitoring performance metrics, preparing ROI reports, resolving merchant issues, assisting with product testing and user research, configuring loyalty programs, coordinating go-lives, documenting requirements, creating SOPs and training materials, and providing translation and administrative support.

Provides administrative and operational support for a loyalty programme, including grant documentation, merchant onboarding, client-facing implementation support, scheduling, procurement, payments, reporting, and meeting minutes. Contributes to process improvement through user guides, UAT, and automation rollouts. Requires strong attention to detail, initiative, organisation, adaptability, and comfort working primarily onsite with SME merchants. Mandarin, Malay, or local dialect proficiency is advantageous.

Own the roadmap and growth strategy for a chat-based B2B SaaS channel serving Singapore and Malaysia. Define product requirements, manage messaging and customer flows, coordinate go-to-market launches across marketing, sales, customer success, and engineering, and use metrics and experiments to prioritize initiatives. The role also manages launch dependencies, unblocks stakeholders, and reports channel performance to leadership.

Coordinates project requirements, client readiness, information gathering, cross-functional dependencies, backend configuration, deployment readiness, go-live handoff, and post-deployment stabilization. The role configures client systems, tracks risks and outstanding tasks, supports issue resolution, and serves as a client point of contact to ensure accurate, timely deployments and a positive implementation experience.

Leads content strategy, ideation, production, and delivery across client accounts and internal brands. Responsibilities include developing concepts, using AI tools, managing content calendars, coordinating shoots, directing photo and video editing, collaborating with clients and marketing teams, and tracking performance to improve future content.

Supports the Sales Operations team with HubSpot CRM maintenance, sales data organization, Excel reporting, dashboard development, workflow automation, data cleaning, process testing, SOP documentation, and ad-hoc analysis. The intern will learn CRM administration, reporting, automation, and process improvement while identifying manual tasks that can be optimized.

Supports the Sales team with contact list and database maintenance, sales reporting, data tracking, basic performance analytics, process improvement, documentation, data entry, coordination, and administrative tasks. The intern works with sales colleagues to maintain accurate information and improve operational efficiency while gaining experience in sales operations, reporting, and business processes.

Assist in coordinating client projects, tracking progress, preparing documentation, and attending meetings during the project lifecycle.

Support end-to-end onboarding and success of SME merchants on a WhatsApp-integrated loyalty platform: configure programmes, coordinate go-lives, run campaign operations, monitor performance, produce simple ROI reports, gather merchant feedback for product improvements, and create SOPs and training materials. Provide merchant-facing support and collaborate with technical, sales, and product teams.

Proactively prospect SME merchants via calls, email, WhatsApp, and LinkedIn to generate qualified leads for POS and payment solutions. Qualify prospects, schedule demos for Merchant Acquisition, maintain CRM records, follow up to nurture opportunities, and collaborate with Marketing while tracking industry trends.

Handle inbound enquiries via phone, WhatsApp, email and web; qualify merchant leads, educate prospects on EPOS solutions, book demos, maintain CRM records, follow up to progress pipeline, and collaborate with Marketing and Merchant Acquisition to convert opportunities.

As a Junior Project Manager, you will manage project processes, client relationships, revenue expansion, and service delivery governance while leading a portfolio of merchant clients.

Manage end-to-end merchant onboarding and solution delivery, bridge commercial teams and product roadmap, translate merchant feedback into product improvements, maintain knowledge base, run pilots and testing, provide training, conduct market intelligence, and build automation and tooling (Python/SQL/APIs/no-code) to scale operations.

Build, maintain, and optimize HubSpot workflows and integrations connecting marketing, sales, and support. Automate ticket pipelines, map fields, troubleshoot webhooks/APIs, monitor automation health, document processes, and partner with teams to replace manual tasks. Pilot AI automation for workflow enhancements.