Support end-to-end onboarding and success of SME merchants on a WhatsApp-integrated loyalty platform: configure programmes, coordinate go-lives, run campaign operations, monitor performance, produce simple ROI reports, gather merchant feedback for product improvements, and create SOPs and training materials. Provide merchant-facing support and collaborate with technical, sales, and product teams.
About EPOS
RequirementsRequired Skills
Benefits
Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.
Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide — empowering Every Point Of Success in their business growth.
With a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.
Role OverviewAs a Project Management Intern on the EPOS Rewards team, you will support the onboarding and success of SME merchants on our WhatsApp-integrated customer loyalty platform. EPOS Rewards helps businesses attract, engage, and retain customers.
This internship requires your presence at our office in Singapore. Work-from-home arrangements are not available. Only Singaporeans and PRs.
Key Responsibilities1) Merchant Onboarding & Solution Delivery
- Manage end-to-end onboarding of SME merchants onto EPOS Rewards
- Configure loyalty programme settings in line with each merchant's business needs
- Coordinate with internal technical and sales teams to ensure timely, smooth go-lives
2) Campaign Operations & Merchant Success
- Support merchants in planning and executing WhatsApp campaigns (promotions, reactivation offers, new product launches)
- Monitor campaign performance metrics (open rates, click rates, redemption rates, repeat visits) and share actionable insights with merchants
- Prepare simple performance reports to demonstrate ROI to merchant clients
- Proactively identify and resolve merchant issues to drive retention and satisfaction
3) Product & Market Collaboration
- Gather and synthesise merchant feedback to surface product improvement opportunities to the technical team
- Conduct competitive benchmarking on loyalty and WhatsApp CRM solutions in the market
- Assist in documenting new feature requirements and validating product changes with merchants
4) Operations & Process Improvement
- Build and maintain SOPs, onboarding guides, and training materials for merchants and internal teams
- Support data processing, reporting, and general administrative tasks
RequirementsRequired Skills
Client & Project Management (Important)
- Strong project management skills — able to juggle multiple merchant onboardings simultaneously
- Customer-facing communication and service orientation; comfortable working directly with business owners and key decision-makers
- Negotiation, presentation, and stakeholder management skills
- Able to distil technical product features into simple, benefit-led language for SME merchants
Communication & Language
- Proficient in spoken and written English and Mandarin — required to support both English and Mandarin-speaking merchant clients
Mindset & Work Ethic
- Self-driven and independent; able to manage own schedule and tasks
- Strong accountability and ability to deliver results under pressure and tight deadlines
- Entrepreneurial mindset — comfortable with ambiguity, rolling up sleeves, getting things done
- Creative and innovative thinking — not for the faint-hearted!
Education & Experience
- Credit-bearing internship available for undergraduate and Master's degree students
- MBA students or outstanding final-year Bachelor's students strongly preferred for commercial track; technical graduates equally welcome for technical track
- Fresh graduates welcome; 3 years' prior work experience preferred
- Leadership track record in extracurricular activities or prior work experience
Tools & Analytics
- Proficiency in Excel / Google Sheets (pivot tables, basic data analysis)
- Ability to build clear PowerPoint / Slides presentations for client and management readouts
- Familiarity with Meta Business Portfolio, CRM, loyalty, or marketing automation platforms is a plus
- Basic understanding of WhatsApp Business Platform or similar messaging APIs is advantageous
Commercial & Domain Knowledge
- Interest in or exposure to SME marketing, retail/F&B/services operations, or customer engagement
- Understanding of loyalty programme mechanics (points, tiers, vouchers, campaign segmentation)
- Awareness of relevant regulations (PDPA, Spam Control Act) is a bonus
Benefits
- Full training and guidance in project management, and for suitable candidates, product management
- Acquire both technical and soft skills for long-term career stability and personal growth
- Opportunity to convert to full-time employment for high-performing interns
- Dynamic and friendly environment — not for the faint-hearted!
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