Coordinates project requirements, client readiness, information gathering, cross-functional dependencies, backend configuration, deployment readiness, go-live handoff, and post-deployment stabilization. The role configures client systems, tracks risks and outstanding tasks, supports issue resolution, and serves as a client point of contact to ensure accurate, timely deployments and a positive implementation experience.
Key Responsibilities
1. Project Requirement Review- Review and understand all project requirements outlined in the job sheet.
- Identify project scope, deliverables, dependencies, and special requirements.
- Clarify any missing or unclear information with relevant stakeholders.
- Conduct pre-deployment calls with clients to verify project readiness.
- Confirm deployment timelines, operational requirements, and business processes.
- Ensure clients are aware of the deployment plan and required preparations.
- Collect all necessary business information, documents, and setup requirements from clients.
- Verify the accuracy and completeness of information provided.
- Ensure all project prerequisites are fulfilled before deployment.
- Coordinate with the Technical Team and Payment Team regarding hardware, software, and payment device requirements.
- Track dependencies and follow up on outstanding tasks to ensure deployment readiness.
- Escalate risks or blockers that may impact project timelines.
- Create and configure client backend systems according to project requirements.
- Set up required modules and configurations, including:
- QR tenant creation
- Menu creation and configuration
- User account setup
- Device assignment and configuration
- Other system setup requirements
- Perform internal validation to ensure configurations are deployment-ready.
- Conduct final deployment readiness checks with both the assigned Trainer and Client.
- Confirm all setup requirements have been completed prior to deployment.
- Ensure smooth handover to the Trainer for onsite or remote deployment activities.
- Provide operational support during the one-week stabilization period following deployment
- Monitor project progress and assist in resolving outstanding issues.
- Coordinate with internal teams to rectify deployment-related issues promptly.
- Act as the primary point of contact in client group chats when the assigned Trainer is unavailable during office hours
- Ensure all identified issues are tracked, communicated, and resolved within agreed timelines.
Key Success Metrics
- Deployment readiness achieved before scheduled go-live.
- Accuracy and completeness of backend setup.
- Timely resolution of post-deployment issues.
- Effective coordination across internal teams.
- Positive client deployment experience and satisfaction.
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What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
