Teams at EPOS

Develops customer-focused e-commerce and marketing content by translating EPOS product features into FAB-based narratives. Creates product listings, campaign pages, social content, and multimedia strategies; manages video production agencies, timelines, budgets, and deliverables. Collaborates with Marketing, Product, and Sales teams, analyzes engagement, CTR, and conversion metrics, conducts A/B testing, maintains content libraries, and ensures brand consistency and platform compliance across Malaysia and Singapore.

Supports SME merchant onboarding and success for a WhatsApp-integrated loyalty platform. Responsibilities include designing marketing assets, conducting market research, executing campaigns, monitoring performance metrics, preparing ROI reports, resolving merchant issues, assisting with product testing and user research, configuring loyalty programs, coordinating go-lives, documenting requirements, creating SOPs and training materials, and providing translation and administrative support.

Provides administrative and operational support for a loyalty programme, including grant documentation, merchant onboarding, client-facing implementation support, scheduling, procurement, payments, reporting, and meeting minutes. Contributes to process improvement through user guides, UAT, and automation rollouts. Requires strong attention to detail, initiative, organisation, adaptability, and comfort working primarily onsite with SME merchants. Mandarin, Malay, or local dialect proficiency is advantageous.