Jobs at CloudGo Pte Ltd (CloudGo, now RGP)

Drive outbound prospecting and grow revenue by promoting RGP's ServiceNow solutions. Manage inside-sales cycles from lead generation to close for smaller deals, partner with enterprise account teams for larger opportunities, and maintain CRM data. Meet KPI targets for calls, meetings, and sales, develop customer relationships, and stay current on product, industry trends, and competitors.

Lead and deliver ServiceNow deployment projects, manage scope/schedule/budget, run sprints and stakeholder meetings, maintain customer relationships, mitigate risks, ensure knowledge transfer and customer satisfaction, and mentor teams.

Lead design and deployment of ServiceNow-driven process solutions, translate business requirements into user stories, influence clients on functional capabilities, document processes and gap analyses, collaborate with pre-sales and delivery teams, and advise on ServiceNow best practices to ensure solutions meet customer outcomes.

Manage post-sale customer relationships for ServiceNow deployments: drive adoption, prevent churn, identify growth opportunities, handle escalations, run QBRs and pulse surveys, report on health and performance, collaborate with sales and delivery teams, and deliver non-technical managed services communications to ensure customer success and retention.

Lead pre-sales consulting for ServiceNow: gather business requirements, design solutions and POCs, deliver demos and workshops, scope proposals/RFP responses, develop roadmaps, and support sales-to-delivery transitions while collaborating with sales and delivery teams.

Lead and manage a team of Functional Consultants to deliver ServiceNow solutions. Advise customers on best practices, conduct workshops, define/to-be processes, gap analysis, and drive process roadmaps. Ensure quality, KPIs, documentation, mentoring, and contribute to strategy, governance, and consulting process development while supporting sales and delivery activities.

Sell ServiceNow licenses and professional services to new and existing enterprise customers. Develop territory and key account relationships, collaborate with sales leadership and presales, qualify leads, maintain CRM data, meet quarterly sales targets, and communicate business outcomes to senior stakeholders across IT, finance, HR, and customer service.

Lead and deliver complex ServiceNow deployments as primary customer contact. Manage scope, schedule, budget, risks and stakeholders; run workshops, mentor teams, produce documentation, and ensure successful handover and high customer satisfaction.

Design and lead ServiceNow technical architecture and implementations: develop platform solutions, integrations (SOAP/REST), configure MID Server and CMDB, manage upgrades and data migrations, produce technical specifications, provide pre/post implementation support and troubleshooting, and govern best practices across multiple ServiceNow modules while leading cross-functional teams.

Work with customers to analyze business problems and design ServiceNow-based solutions. Lead workshops, document processes, recommend improvements, support sales and delivery, and create best practices and project artifacts.

Provide technical sales support for ServiceNow by leading discovery, delivering demos and tailored POCs, responding to RFIs/RFPs, maintaining demo environments, supporting marketing events, and handing off engagements to delivery. Stay current on product and competitive developments, educate customers on platform value, and contribute to process and portfolio improvements to ensure successful implementations and customer satisfaction.

Lead and grow RGP's ServiceNow and SaaS services sales across Southeast Asia. Manage and coach a senior sales, presales, and marketing team, own strategic accounts, develop market and product strategies, drive pipeline and full sales cycle execution, maintain CRM data, forecast revenue and margins, and deepen enterprise customer relationships.